Just returned from a long weekend away and very very disappointed we have stayed in a few Macdonald hotels and have been very happy with the level of service and quality of rooms/facilities. However this one is terrible, very poor if not rude service in the restaurant and run-down shabby rooms. As for the 'spa' aspect of the hotel I...
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just returned from a short girly break at this excellent hotel!!! facilities are great, room was spacious, clean and of very good quality. food was delicious, best lamb wev eaten!!!! had treatments in the spa whih were very relaxing. staff were also very friendly. highly recomended!!!
=]
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Just returned from a break at Elmers Court.The room was big and spacious and of a good standard but with a door that goes through to another room which at times you could hear people talking also every time next door used the bathroom there was a very load noise.
The gym, swimming pool, sauna and steam room are all...
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Dear Guest,
We were surprised to read your comments regarding our gym & wet facilities as we have just finished our gym refurbishment programme to Macdonald high standards which are exactly the same specification as the flagship establishment of our company Leisure facilities.
Please accept my apologies for the less than satisfactory standards you experienced in the Restaurant, we have...
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Just returned from a lovely break in this excellent hotel. Room was spotless and the gentleman who was looking after the courtyard rooms was very proud of the hotel-a delight to hear nowadays.Breakfast in the Sails restaurant was very good-cooked to order and a great choice. The evening meal in the main restaurant was delightful and when a hiccup occurred...
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Dear Guest,
Thank you for your feedback. We were delighted to read that you thoroughly enjoyed our special offer “Winter Escape Break”. We have had such positive feedback from guests. We have forwarded your comments to our team especially Lynda our Assistant Restaurant Manager and Ian our House Keeping Assistant and they thank you in return for your kind words....
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My husband and I stayed at this hotel for one night. We found the staff to be friendly and attentive without being overbearing. The accommodation was clean and very comfortable. We would thoroughly recommend this hotel if you wish to stay in the New Forest.
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Dear Guest,
Thank you for your feedback. We were delighted to read that you thoroughly enjoyed your stay. We have forwarded your comments to our team as reviews such as yours are a real boost for our team morale.
We look forward to welcome you back at the Resort in the not too distant future.
Jean-Marc Poumel Resort General Manager
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The full Downton Abbey experience! Outstanding was the ambience - Elizabethan revival architecture with plenty of carved panelling, ornate plasterwork ceilings and huge minster fireplaces. Polite staff addressed us by name, and served us excellent cuisine with fresh produce from Scotland. We loved atmosphere of the old house, in particular the open fires, wall sconces and chandeliers making use of...
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Thank you for your most positive feedback left on the trip advisor website, we were delighted to read that you appreciated the wonder the main Mansion house, and the wonderful 23 Acres of grounds offers. We look forward to you return visit soon.
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My brother's partner chose this hotel to celebrate his 50th birthday. first observations were quite plush, old tudor style mansion with the hotel bedrooms housed in fairly new blocks in a courtyard setting. It is also a timeshare place so there are cottages and apartments available too. Just up the road from Lymington ferry to the Isle of Wight. Views...
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Thank you for your feedback left on the Trip Advisor website, we are pleased to hear that on the whole you enjoyed your stay with us. We do have maps of the Resort available at Reception and we were surprised to read that you were not offered one during your stay. We have retrained our team to ensure they provide...
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We have stayed at the MacDonald Elmers Court Hotel on a number of previous occasions and were looking for a couple of nights stay from Boxing Day. We were not disappointed; the Boxing Day special menu was excellent and service first class. It is good to see that some of the staff have been here for some years; always a...
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Thank you for your feedback left on the Trip Advisor website. We would like to thank you also for choosing our establishment on a number of occasions and we are delighted that you enjoyed your stay.
Please accept our apologies for the lack of Oxford pillow cases, this is no longer a company standard as we had a number of...
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We arrived Boxing day and had a wonderful well priced carvery lunch - 3 courses were extremely good and the set menu brilliantly priced.
Kids menu available - which was well delivered and not the usual chicken nuggets and chips! Fresh roast chicken in gravy, sausages and mash ..very 'gastro pub' in style.
Staff were welcoming and friendly and service...
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Thank you for your positive feedback left on the trip advisor website, we are delighted that you enjoyed your stay with us and look forward to welcoming you back to the resort in the not too distant future.
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spent christmas here with family from the time we arrived met by paul the who seems to have a undying love for building . to lynda its me again amiee steve and every member of staff nothing is a promblem to making sure your stay most enjoyable dont take my word for it book a few nights yourself and enjoy...
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Thank you for your positive feedback left on the trip advisor website, your positive comments will be passed on to the members of the team that you mentioned which I know will help staff moral. We look forward to your return visit to us hopefully before next Christmas.
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