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All 7 Basildon hotels »

Holiday Inn Basildon

3.0 of 5
Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
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Ranked #5 of 7 hotels in Basildon
3.0 of 5 stars 60 Reviews
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60 reviews from our community

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Traveller rating
    4
    19
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    14
    7
Date Rating
adavici
plymouth, mi
Top Contributor
63 reviews
59 helpful votes
3 of 5 stars Reviewed 11 February 2012 NEW

This hotel was fine for a quick business stay. The staff was friendly, there's a bar in the lobby that pours a good pint. The room was spacious, clean and comfortable enough, with a nice bed and a sofa. The bathroom was a little small but suited my needs fine. The drawback is that it is just in need of... More

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Werner B
Cologne, Germany
Contributor
14 reviews
3 helpful votes
3 of 5 stars Reviewed 7 February 2012

One of those places that were booming approximately in the '80s, but did not see major renovation since then - and it shows. Absolutely terrible price/value ratio - but that seems to go for all greater London area, so if you're looking for value for money go somewhere where you do not have to pay in Pounds. But if you... More

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Adrian_COLCHESTER
Essex UK
Senior Contributor
22 reviews
14 helpful votes
3 of 5 stars Reviewed 30 January 2012

Everything about this hotel is standard. Room was fine. Good night's sleep. Breakfast was the usual unappetising buffet of cooked breakfast lying under warm lights and looking like it had been there sometime. More

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Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
2 February 2012

Dear Adrian Thank you for taking the time to share your experience at our hotel on Trip Advisor. I must appolgise that the breakfast did not meet your expectations on that day. I will ensure that these comments are fed back to our breakfast team so that we can improve moving forward. I was happy to read though that the... More

SusseXFactor
Crawley, United Kingdom
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 24 January 2012

Stayed on the 22nd December 2011 due to a Funeral it was necessary to stay the night before, and location was good, although if not using a Satnav, a planned journey would be well advised to be organised as the Entertainment complex where the Hotel sits, could be a nightmare to find as like a New town of the Fifties,... More

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Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
2 February 2012

Dear Valued Guest Thank you so much for the kind comments regarding your stay with us. It is great to read that my team and the hotel offered you the service and facilties that were needed during a sad time for you. Just to let you know we are always taking on board feedback on how we can better improve... More

JohnGMac
Glasgow
Senior Reviewer
8 reviews
6 helpful votes
3 of 5 stars Reviewed 15 January 2012

Been here many times before on business. Hotel is next to often busy leisure park. Rooms are basic. No complaints but would not want to be here more than a few days. More

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Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
19 January 2012

Dear John Thank you for taking the time to comment on your many visits to us here at Basildon Holiday Inn. Although it is great to read that you view us as good value, i would welcome the opportunity to here form you on what we could do for you in particular to make your stay, that more enjoyable. I... More

BluebellEssex
Essex
Contributor
12 reviews
1 helpful vote
3 of 5 stars Reviewed 1 January 2012

Firstly I was met with very helpful reception staff on 28th dec.The cooridors do need some repainting as quite drab and not hotel like. I stayed in an executive room but it was in name only. Although the bed was comfy and linen v nice, the bathroom needed updating. The bath and floor were not clean. My biggest disappointment was... More

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Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
6 January 2012

Dear Guest It is always great to read positive comments about our team members. I am however sorry to read that our breakfast did not meet your expectations, We have reveiwed how we keep our buffet fresher and we already have a little and often policy for the topping up of the buffet. We may now see if this needs... More

acwNederland
nederland
Contributor
13 reviews
5 helpful votes
2 of 5 stars Reviewed 30 December 2011

We stayed at this hotel at the end of December 2011. The room on the fifth floor is small; there is no cupboard, no fridge. The water in the tap in the tiny bathroom has hardly any pressure. There is no toilet brush. It was very, very cold in the room and when we opened the radiator as instructed on... More

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Wrrld_Trvlr
Charlotte, North Carolina
Senior Reviewer
9 reviews
4 of 5 stars Reviewed 23 December 2011

This holiday inn is one of the better ones ive stayed at in the UK. good price, decent food, good area. there is a TGI Fridays and a carvery right across the street for food. and there is also a cinima and other stuff around the corner in the little shopping area. Basildon isnt much but i think i did... More

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Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
6 January 2012

Dear Charlotte Thank you so much for your kind comments regarding your stay with us. We do get a lot of great comments about the location of the hotel and it is also good to read that you view us as one of the better Holiday Inn's in the UK. Thanks again Daniel Sharpe Operations Manager More

Dave_CShorehamBeach
Lancing, United Kingdom
Contributor
14 reviews
50 helpful votes
3 of 5 stars Reviewed 17 December 2011

Location is the key here. Close to all you might need, reception folk polite and efficient, room was very nice, good touch re the pillow choice. Lovely flat-screen TV. Breakfast quite good but unfortunately the coffee was ropey - this is what always lets down hotels in this country. In general quite pleasing and would stay again. More

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Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
23 December 2011

Dear Dave It is great to see the hotels location was of benefit to you and all the amenities in your room were well received. I have also passed your comments about breakfast ono our team. I also appreciate your comments regarding the coffee, although we usually get good comments on our coffee we can always improve in everything that... More

MeophamMelly
Meopham
Senior Reviewer
7 reviews
1 helpful vote
4 of 5 stars Reviewed 15 December 2011

This is the second time that I have stayed at this hotel. Last stayed there for one night in December 2011. Staff very attentive, room was good and the Breakfast was very nice. More

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Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
23 December 2011

Thank you so much for your kind comments regarding our team and our breakfast. I have passed these onto our team and we look forward to welcoming you back in the not so distant future. Have a great Christmas. Kind Regards Daniel Sharpe More

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Holiday Inn Basildon Also Known As

  • Holiday Inn Basildon
  • Basildon Holiday Inn
Address: Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England

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