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All 13 Folkestone hotels »

Grand Hotel

The Leas, CT20 2XL, England
Hotel amenities
Grand Hotel
20 traveller photos
Ranked #3 of 13 hotels in Folkestone
4.0 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    21
    6
    4
    4
    5
Date Rating
Folkestone, United Kingdom
1 review
“visit”
4 of 5 stars Reviewed 25 May 2012 NEW

The staff were welcoming . A nice hotel the service in the hotel was very nice. More

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Folkestone, United Kingdom
1 review
“Tour of the hotel”
4 of 5 stars Reviewed 25 May 2012 NEW

I went for a small tour around the grand as part of skills plus course. The staff were very welcoming and friendly, they spoke a little about the hotel and showed us some of the stunning rooms. I found the overall experiance very helpfull More

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1 review
“Inconsistent”
3 of 5 stars Reviewed 13 May 2012

Upon arrival I was very happy and very exciter to be staying there but once I got to my room I was very dissapointed. We were in foxfeild suite and it smelt must my and was very dusty. Our beds where put together which ment there was a duo in the middle which was uncomfortable and kept us awake. The... More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
15 May 2012

Dear unhappycustomer2012 Thank you very much for your review. I am extremely disappointed to read your comments as the vast majority of our guests find the overall experience and value for money of a stay at The Grand to be far better than what you have reported. I have immediately investigated your comments with my housekeeping and maintenance managers and... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“A nice hotel with good staff”
3 of 5 stars Reviewed 6 May 2012

Stayed at this hotel at the end of last year. The hotel was nice but needed some improvements with regard to food. The service in the hotel was very good. The hotel location suited our needs well. We will return to the hotel later this year. Very good value for money. More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
7 May 2012

Dear jenreviewss, Thank you for your comments about your experiences at The Grand late last year and your thoughts as to our value for money; thank you also for your very kind comments regarding the staff. I shall take great pleasure in feeding this back to the team. I am very pleased to see that you intend to revisit us... More

Folkestone, United Kingdom
1 review
“Where quality counts”
5 of 5 stars Reviewed 1 May 2012

Quality is the buzz word in regenerating Folkestone these days, and that does not only apply to all Roger De Haan and his team are doing down in the emerging creative quarter in Folkestone’s Old Town. The local council too have adopted quality as one of their aims, and you only have to walk along the splendid, well kept Leas,... More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
3 May 2012

Dear Phillip C Thank you for your glowing review of your experience at The Grand, Folkestone. I am especially pleased to have read your comments regarding the high level of customer service that we endeavor to provide each and every guest who walks through our doors. I will take pleasure in passing this review to the team and especially having... More

Oosterhout, The Netherlands
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“We loved it!”
5 of 5 stars Reviewed 18 April 2012
1
person found this review helpful

We spent a midweek at the Dorchester suite at this hotel and it was just fabulous! From arrival to the moment we left we felt welcome and we truly enjoyed the atmosphere in this hotel. We were welcomed at the reception and felt immediately at home. The suite was very clean and although very much used and a bit worn... More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
23 April 2012

Dear Viv11_11 Thank you for an exceptional review of The Grand. I am very pleased that you enjoyed your stay in one of our period suites. I will take great pleasure in sharing your feedback with the full team at the property and greatly look forward to welcoming you back to The Grand in the near future. Finally, thank you... More

Leamington Spa, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Huge rooms with stunning sea views”
5 of 5 stars Reviewed 14 April 2012
3
people found this review helpful

I stayed in the Dorchester suite with my parents and other half for a few days. The rooms were massive, and the views were beautiful. It was a very relaxing place because you could just sit down inside and look at the sea which is very close, or go for a walk on the Leas. It doesn't seem like a... More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
23 April 2012

Dear Chwhynny Thank you for an exceptional review of your experience at The Grand. I am very pleased that you enjoyed the premises and surrounding area and would also like to thank you for taking the time to comment upon our gardens. I look forward to sharing your comments with our gardener. Regarding the Dorchester Suite, one of our most... More

Aachen
1 review
“Beautiful place”
5 of 5 stars Reviewed 11 April 2012

a fantastic place to be - history - lovely landscape - beautiful building! We liked our appartment a lot - unbelievable how low the prices are if you stay for a short break! It is been the second time we stayed at the GRAND - we will come back!! More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
12 April 2012

Dear Anne M, Thank you for your direct and to the point synopsis of the “Grand Experience”, it is everything we would hope for as feedback from a guest staying with us. On behalf of myself and my team we look forward to welcoming you back to The Grand, very soon. Kind Regards Robert Richardson MIH General Manager The Grand More

Grays, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Disgusting.”
1 of 5 stars Reviewed 22 March 2012
2
people found this review helpful

We were booked into the froxfield suite at the weekend and arrived to find that no heating had been turned on and the rooms were cold. We then discovered that there was no hot water pressure and it took over an hour to run a small bath, then to top it off we were unable to flush the toilet due... More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
23 March 2012

Dear Disgusted2012, Thank you for your review. I am sorry that on this very rare occasion we failed to deliver the quality of experience that one would expect from a visit to The Grand; this was due to our, most unfortunately, having had an unforeseen boiler failure which impacted water pressure within your suite – something which has now been... More

Folkestone, United Kingdom
1 review
“Many congratulations for the outstanding service!”
5 of 5 stars Reviewed 20 March 2012

I just wanted to write following two exceptional visits to your establishment. I visited the Grand with a party of friends to attend the St Patrick's day celebration held in Keppels, and also took my family and friends to Mother's Day lunch, held upstairs. Both occasions were a huge success with my friends and also family - we received a... More

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Robert Richardson MIH, General Manager at Grand Hotel, responded to this review
22 March 2012

Dear Siddharta_12, Thank you for a superb review of The Grand, what more can I say? Your title certainly says it all! I am very pleased that you enjoyed our ever popular St. Patrick’s Day celebration and Mothering Sunday Gala and I look forward to sharing your kind comments on food and service with our kitchen and F&B teams. I... More

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Grand Hotel
The Leas
CT20 2XL
England
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