Dirty, smelly, rooms not ready, beds unmade and messy bathroom from previous guests, not expected by proprietor, arrived too early (5.30pm), cleaner just on her way ........what an absolute nightmare! We had booked 2 family rooms, neither of which were fit for my dog. Still had to pay cost of most expensive room for cancelling last minute. What a rip... More

On arrival we were shown to a basement apartment which resembled a damp squat beds where damp, the english breakfast which we paid for and requested was 1 egg 1 slice of bacon and 1 sausage the owner said ''stocky builders had trouble consuming the big breakfast'' my answer to that is it would have fitted on 1 slice of... More

We recently had two overnight stays at the Banque Hotel in Folkestone and found the rooms spacious, clean and welcoming! - both our stays were excellent - the hospitality and friendliness of the two staff members who we met (George and jay) was exceptional - we were made to feel very welcome and enjoyed delicious breakfasts, brought to our room... More

-First off, the place was filthy. The lobby floor was so dirty, you couldn't make out the carpet color in the middle. -Second, the room they gave the three of us was in a dingy room below ground, with spindly old beds and a TV sitting on a chair. This room had no door knob, only a dead bolt. It... More