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All 23 Luton hotels »

Chiltern Hotel

3.0 of 5
Waller Avenue, Luton LU4 9RU, England
Hotel amenities
Ranked #12 of 23 hotels in Luton
3.0 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
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Date Rating
ARCHIE2008186220
Bristol, United Kingdom
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed 23 January 2012

The hotel is quite tired looking although its clean and tidy the rooms are very dated and quite basic, my room had no shower curtain and a very small bath also if your facing the road you will not have a very good night sleep as its very noisy , the hotel needs massive refurbishment. One major plus was the... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
1 February 2012

Dear Guest, I was very sorry to read your comments on Trip Advisor and may I firstly apologise for the inconvenience caused and the disappointment you experienced. Our normal standards do not reflect the points within your report and we are very sorry to have let both ourselves and you down on this occasion. We are working our way through... More

RGCmaltese
rabat malta
1 review
1 helpful vote
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

The hotel was very nice and the staff are very helpfull i will suggestit to the maltese that they go for shopping or for a hoilday.Our two disaponited things are first one before we depart from the hotel we ask the receptionist for three taxi and how much it cost and she said between eight to ten pounds per taxi... More

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travelagent87_10
Newcastle
2 reviews
1 helpful vote
1 of 5 stars Reviewed 7 November 2011

Rude staff Dirty bathroom (shower curtain had changed colour at the bottom and was bright orange with dirt, sinks and tabs uncleaned) Electric sockets in room did not work Dirty walls and carpets The bed had a huge dip in middle - definatly need new furnature Very noisey (hotel and location) Staff incapible of booking cab's on time ATM did... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I was very sorry to read your comments on Trip Advisor and may I firstly apologise for the inconvenience caused and the disappointment you experienced. Our normal standards do not reflect the points within your report and we are very sorry to have let both ourselves and you down on this occasion. We are working our way through... More

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zorbamf6c
Felixstowe, United Kingdom
2 reviews
4 of 5 stars Reviewed 31 October 2011

This is a fairly newly refurbished hotel to a fairly good standard, have stayed in better for around same price but was very happy in general. The reception staff were some of the most polite and helpful i have ever encountered, Kelly in particular. If you want quiet, ask for a room at the rear. It is idealy placed for... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I read with interest the recent comments you have posted on Trip Advisor. We are extremely grateful for your support and I have ensured that all members of staff have seen your comments and they join me in extending their thanks. The motivation our teams get from positive feedback is crucial to our success and balances any reports... More

DayleT
1 review
4 of 5 stars Reviewed 24 October 2011

This hotel was booked for me by work and after looking at the reviews i wasn't sure. However my apprehension turned out to be misplaced and have stayed here now for four weeks.. Great for access to the M1 aswell only a mile or so away.. More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I read with interest the recent comments you have posted on Trip Advisor. We are extremely grateful for your support and I have ensured that all members of staff have seen your comments and they join me in extending their thanks. The motivation our teams get from positive feedback is crucial to our success and balances any reports... More

bertthefish
corby
Top Contributor
54 reviews
18 helpful votes
3 of 5 stars Reviewed 23 October 2011

We stayed here for one night with 15 nights parking plus taxi transfers to and from Luton airport for 99 quid.We had dinner in the hotel restaurant which had a limited selection but was fine. Staff were friendly enough and to be honest I can't criticise the Chiltern, alright the bath had a stain it it and I would not... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I read with interest the recent comments you have posted on Trip Advisor. We are extremely grateful for your support and I have ensured that all members of staff have seen your comments and they join me in extending their thanks. The motivation our teams get from positive feedback is crucial to our success and balances any reports... More

Claire S
London, England, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed 27 September 2011
2
people found this review helpful

I stayed at The Chilern Hotel for 5 weeks whilst we were reheasing for a performing job in Tenerife. All the staff made my colleagues and I feel very welcome and at home! It was the perfect place to spend our last 5 weeks in the UK before jetting off to the sun for 8 months! The food was great,... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I read with interest the recent comments you have posted on Trip Advisor. We are extremely grateful for your support and I have ensured that all members of staff have seen your comments and they join me in extending their thanks. The motivation our teams get from positive feedback is crucial to our success and balances any reports... More

Colin S
Lincoln, United Kingdom
Reviewer
3 reviews
3 of 5 stars Reviewed 23 September 2011

Stayed for one night prior to an early morning flight from Luton Airport. Luckily I was on my own as I can handle virtually anything but once you add my family into the equation it can become terribly stressful. So - the room was adequate. Even though it's a fairly modern hotel, the carpets, furniture etc are tired. It obviously... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I read with interest the recent comments you have posted on Trip Advisor. We are extremely grateful for your support and I have ensured that all members of staff have seen your comments and they join me in extending their thanks. The motivation our teams get from positive feedback is crucial to our success and balances any reports... More

B W
London, United Kingdom
Reviewer
3 reviews
1 of 5 stars Reviewed 21 September 2011

We stayed for just one night - this hotel should be shut down! It is so dirty, we were afraid to take our shoes off for fear of catching something in our feet. The carpet was dirty and the bathroom was worse! The tub was cracked in several places and had unidentifiable dirt in it. The sink is unmentionable. The... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I was very sorry to read your comments on Trip Advisor and may I firstly apologise for the inconvenience caused and the disappointment you experienced. Our normal standards do not reflect the points within your report and we are very sorry to have let both ourselves and you down on this occasion. We are working our way through... More

Laura W
Bedford, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 19 September 2011
1
person found this review helpful

From looking at the reviews i was worried about staying here. as i had booked through an agent i had to stay... I was somewhat suprised.. Firstly the reception staff were spot on.. i was on the 3rd floor.. rooms clean and all the facilites you need for an overnight stay. The breakfast was an all you can eat buffet... More

Was this review helpful? Yes
BILAL MALIK, Manager at Chiltern Hotel, responded to this review
8 February 2012

Dear Guest, I read with interest the recent comments you have posted on Trip Advisor. We are extremely grateful for your support and I have ensured that all members of staff have seen your comments and they join me in extending their thanks. The motivation our teams get from positive feedback is crucial to our success and balances any reports... More

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