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BEST WESTERN Menzies Strathmore

4.0 of 5
Arndale Centre, Luton LU1 2TR, England (Formerly Thistle Luton Strathmore Hotel)
Hotel amenities
Ranked #7 of 23 hotels in Luton
3.5 of 5 stars 151 Reviews
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151 reviews from our community

What travellers say about this hotel
  • Car park(7)
  • Very good(7)
  • Best Western(6)
  • Train station(4)
  • Staff were friendly(4)
  • Shopping mall(4)
  • Buffet style(3)
  • Double room(3)
  • Lovely breakfast(3)
Traveller rating
    49
    35
    37
    23
    7
Only show reviews for Family (13) | Couples (31) | Business (63)
Date Rating
Lee75-UK
Accrington, United Kingdom
1 review
4 of 5 stars Reviewed 14 February 2012 NEW

I had a one night stay while away on business. The rooms were clean and of a good standard, inclusive of free-view TV and amenities to enable me to work (including free WIFI). Parking is free between 6pm & 8am in the Mall parking. Service in the bar and restaurant area was second to none (Breakfast and evening meal). Special... More

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georgiaoldham
oldham
Reviewer
4 reviews
6 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW

Just returned from this hotel and found everything to be excellent. We were on a National Holidays weekend and it really was value for money. The leisure centre and gymn facilities were first class as was the food and service. All the staff were efficient , patient and polite from the reception to the bar staff not forgetting the waiters... More

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SaxonMan
Cambridge
Contributor
19 reviews
5 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

A rather dated hotel which could do with some serious investment for refurbishment. Access is via the shopping centre car park - up several levels and then across a link ramp to the car park adjoing the hotel. The room I was in was fine - if rather small. The en-suite bathroom was very good, but again very small. The... More

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tim43323
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 10 February 2012 NEW

To whom it may concern, I am a Corporate/Business Jet Pilot for a major U.S. Corporation and recently stayed at this hotel during a stop at the Luton Airport. The hotel provides complimentary wireless in-room service, but unfortunately on the day of our stay, the entire system, through a specific British wireless service provider, was inoperative. The hotel staff tried... More

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CoMayoIreland
Co Mayo Ireland
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 7 February 2012

We have just returned after another lovely weekend at this hotel. It is so central to airport, shopping mall, lovely restaurants and pubs we could not ask for more. Staff were very helpful and we had a beautiful meal there one evening. Keep up the good work!!! We will be back......... More

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Grimes82
Luton, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed 14 January 2012
2
people found this review helpful

We had booked a party of 17 for their Gala Dinner on New Years Eve and overnight stay. A bit worried after looking at some of the reviews but we all had an excellent time and thoroughly enjoyed our stay at Menzies Luton. The staff went out of their way and nothing was too much trouble for them they were... More

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Mark Bryant, Manager at BEST WESTERN Menzies Strathmore, responded to this review
24 January 2012

Thank you for posting this review, it is pleasing to see you and your party enjoyed yourselves. Its great to see we were able to exceed your expectations on the service given and also the food provided. I have shared you comments with my team who were thrilled you had a great stay. We look forward to welcome you back... More

MiltyBoy
Chigwell, United Kingdom
1 review
5 of 5 stars Reviewed 6 January 2012

To: Strathmore Revenue Subject: TtHANK yOU Dear Jacquie. Once again, on behalf of my group, I would like to thank all the staff at the Strathmoe for their service, friendliness, always with a smile. In particular Andrew (The Restaurant Manager) who really showed he has the potential to go far. There must have been times we had nearly driven him... More

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Mark Bryant, Manager at BEST WESTERN Menzies Strathmore, responded to this review
24 January 2012

Thank you for your positive comments following your stay over the New Year period. I am thrilled you enjoyed yourself and I have past on your comments to Jacquie and the rest of the team. We hopefully look forward to welcome you back to the hotel for this years festivies. Kind Regards Mark Bryant - Hotel Manager More

rach_888
leeds
Contributor
12 reviews
10 helpful votes
1 of 5 stars Reviewed 30 December 2011
2
people found this review helpful

After a poor experience in Swindon Menzies , I thought would give the brand a second chance but it failed miserably again .... Pros : 1. Location very close to bars Cons 1. Hotel could not find reservation , took over 20 mins and the staff were clueless as how to deal with the delay. I even had the confirmation... More

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Mark Bryant, Manager at BEST WESTERN Menzies Strathmore, responded to this review
3 January 2012

Thank you for your review. Please accept my apologies you were dissastisfied with your stay. I have fedback your comments to my team to ensure more care and attention is taken in future. It is unfortunate you were not able to discuss your concerns with the management team during your stay as i am confident we would of been able... More

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Alecko
Durham, United Kingdom
Senior Contributor
25 reviews
11 helpful votes
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

Although my trip to Luton was for business purposes, I opted for the Menzies Strathmore because of the very reasonable online price offer for a two-night mid-week stay. To be honest, I wasn't expecting much more than a comfortable bed and a hot shower. However, I was very impressed with the quality of service and facilities, including free access to... More

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Mark Bryant, Manager at BEST WESTERN Menzies Strathmore, responded to this review
24 December 2011

Thank you very much for your review. It is great to see that you had an enjoyable stay in our hotel and that we exceeded you expectations. We look forward to welcoming you back to the Best Western Menzies Strathmore Hotel in the near future. Mark Bryant - Hotel Manager More

bigpete47uk
Stockport, England
Contributor
17 reviews
53 helpful votes
3 of 5 stars Reviewed 28 November 2011
6
people found this review helpful

Stayed at The Strathmore last Saturday night as part of a National Holidays Mystery Weekend Special Tour for the bargain price of £39 per person for bed, breakfast and evening meal. Tour itinerary took in both St. Albans and Oxford but as this review is primarily concerned with the hotel I’ll leave it to your imagination as to what a... More

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Mark Bryant, General Manager at BEST WESTERN Menzies Strathmore, responded to this review
14 December 2011

Thank you for your detailed feedback. I have passed all of your comments to the relevant departments. I am pleased you found your stay overall to be satisfying and look forward to welcoming yo back to the Best Western Menzies Strathmore Hotel. Mark Bryant - Hotel Manager More

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BEST WESTERN Menzies Strathmore Also Known As

  • Best Western Luton
  • Menzies Strathmore Luton
  • Strathmore Hotel Luton
Address: Arndale Centre, Luton LU1 2TR, England (Formerly Thistle Luton Strathmore Hotel)

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BEST WESTERN Menzies Strathmore
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