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Scarborough

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The Ambassador Hotel


36-38 Esplanade | Centre of the Esplanade, Scarborough Y011 2AY, England
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Reviews you can trust

67% Recommend
4.0 of 5 stars 65 reviews
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By trip type
All (65)
[ Date ] [ Rating ]
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2 of 5 stars
chrisbirkinshaw40   1 contribution
SHEFFIELD
17 Mar 2010 | Trip type: Couples New

Booked a last minute break to Scarborough at the Ambassador hotel. The room was small, we had booked a double room but got 2 singles pushed together with the bedding spread over both. The bathroom was dirty & had got the wall paper peeling off the ceiling! .. Used the indoor pool which tbh wasn't bad but the Sauna was... more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for posting your review, I am sorry that your stay did not meet with your expectations. We have several rooms equipped with Zip & Link or Flexi beds. These can be used as twin single beds or zipped together to become a large double. We find that this bed type offers greater flexibility in meeting our guests requirements...

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5 of 5 stars
Ramusw   2 contributions
Leeds
11 Mar 2010 | Trip type: Family

Had a great stay at The Ambassador - recommended to us by friends and it didn't disappoint. Stayed in one of the newly refurbished rooms very spacious, contemporary decor - lots of hot water & power shower, and an amazing view - the sunshine helped! Very helpful & friendly staff on reception and in the dining room - help. Swimming... more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for your review, it was a pleasure to read. I am glad that you found our new style rooms modern and comfortable and the service friendly and accommodating. Thank you for your recommendation and we hope to see you again soon.

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5 of 5 stars
electone   1 contribution
northants
2 Mar 2010 | Trip type: Friends getaway

having stayed at this hotel many times over the years with are friends out of season we were suprised at the refubished room .what a difference.the staff as always could not do enough for us.and also the food was first class.we would not stay in any other hotel in scarboruogh.well done to all staff.k.sanders more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for your review and for choosing to stay at the Ambassador once again; I am pleased that our recent improvements have made the hotel more comfortable. We refurbished all of our Premier Side and Premier Front rooms in November and have reclassified them as Premier & Premier Deluxe respectively. All of the Premier Deluxe rooms now have luxury...

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5 of 5 stars
MGJohnson   1 contribution
Wakefield
21 Feb 2010 | Trip type: Couples

Thank you for yet another great stay at the Ambassador, I think it gets better and better. We were very impressed with the staff especially those serving in the dining room. They were superb, nothing was too much trouble. The rooms were clean and warm, hot water plentiful and a great power shower.We didn't want to leave and will certainly... more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for your review, we are continuously looking for ways to improve our product and service and I am pleased that this is apparant to our returning guests. Thank you for your comments about the Restaurant team, I will pass them on. We look forward to your next visit.

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5 of 5 stars
HullGardener   1 contribution
hull
15 Feb 2010 | Trip type: Couples

from entering the hotel everything was perfect,staff,service,the food was spot on.The room was very clean and the view was to die for,was a shame we had to come home. more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for your review, it is always a pleasure to receive positive feedback. We hope to welcome you back to the Ambassador in the near future.

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4 of 5 stars
ling81   2 contributions
warrington
25 Jan 2010 | Trip type: Solo travel

I arrived at the hotel for a relaxing weekend in January and was a bit nervous about staying in a hotel on my own (as my husband was working i decided to go it alone) the staff put me at ease immidiatley - so freindly and pleasant and helpful. I had a pretty basic room double room which was cheap... more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for posting your review on Trip Advisor, I was pleased to read how much you enjoyed your stay and that the team made you feel welcome and comfortable. We hope that you are able to visit us again soon. Thanks again.

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5 of 5 stars
madbunch   86 contributions
warwickshire
18 Dec 2009

Stayed here in november 2009 for a weekend break with a large group booking of family and friends.The hotel stands in a lovely position very near to where the royal is filmed, with lovely old georgian builings and other hotels very near and overlooking the sea, the views are lovely and you look down onto scarborough which is a steady... more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for posting your thoughts about the Ambassador and Scarborough, I am glad that your party enjoyed their stay with us. It is always a pleasure to receive positive comments about the team and I am pleased that you found the accomodation comfortable. I am also pleased to say that since you stayed we have completed the refurbishment of...

Excellent
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5 of 5 stars
bahamontes   1 contribution
stockton on tees
22 Nov 2009 | Trip type: Couples

we have stayed at the Ambassador several times,most recently as a short break on our 44th wedding anniversary.Rooms have always been clean and the sea-view premiers excellent.Good food and good service.Occasional glitches-no parking permits at the start of our latest visit-but nothing I would make an issue of. We used to stay with our dog,before she recently passed away, and... more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for posting your feedback on Trip Advisor. I am glad to hear that you enjoyed your stay and apologise for any inconvenience caused by the lack of parking permits on arrival and trust that this was rectified in good time. Thank you for mentioning the food and service, it is always good to receive positive feedback and we...

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3 of 5 stars
spiderbowser   4 contributions
Buxton
2 Nov 2009 | Trip type: Couples

We were asked to pay upfront for the full week on arrival despite having been previous guests,apparently a new policy, which we had not been informed of when we booked. However the duty manager was courteous and civil and dealt well with our annoyance well. All the staff we had contact with were friendly and helpful. We had a very... more

Management response from
AmbassadorOpsManager, Operations Manager

Thank you for posting your review on Trip Advisor. I do apologise that our policy regarding pre-authorisation was not made clear initially and for any embarrasment or inconvenience caused. I would like to thank you for your positive comments regarding the staff and your accomodation; We do have an ongoing refurbishment programme and all of our Premier rooms have been...

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2 of 5 stars
WorcesterOlga   2 contributions
Worcester
18 Oct 2009 | Trip type: Business
3
people found this review helpful

After my arrival at the hotel, I registered and went to my bedroom. I noticed the loo didn't look clean although the loo paper was nicely triangled so decided to check the bed. On drawing back the sheets noticed they had been slept in. They refused me a change of room but did change the sheets and clean the loo.... more

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The Ambassador Hotel Also Known As

  • Ambassador Hotel Scarborough
Address: 36-38 Esplanade | Centre of the Esplanade, Scarborough Y011 2AY, England
Scarborough Hotels The Ambassador Hotel
4.0/5.0
65
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