What a fantastic hotel. We had booked a room at £87-49 for the night, which included continental breakfast. We had to pay an additional £6 for a car parking space behind the hotel, which we had pre-ordered. If you wanted a cooked breakfast there was an additonal charge of £14-95 per person. We were given a guest room on the...
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Just returned from our second stay at the crown spa, it is just a beautiful hotel and for the price you pay I don't think you can get any better. Great leisure facilities, pool is small but the jacuzzi is huge. Reception staff are lovely and breakfast is great. Cannot fault it and I am someone who finds faults.
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Delighted to hear that you once again had a wonderful stay with us, nothing pleases me more than when a customer returns and we very much look forward to welcoming you back to our hotel very soon. Please do keep looking for faults and please bring anything that isn’t right to my attention, we are here to make all of...
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I have been to this hotel on a number of occasions and have just returned again. It was as good as usual and the staff as friendly as ever. It is a little oasis of calm and nothing is too much trouble.
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Delighted to hear that you once again had a wonderful stay with us, we're very proud of the hotel and really do appreciate hearing the great comments made. I will certainly pass on your comments regarding both service and food to the team as they strive to ensure that our guests have an enjoyable stay, so they'll be pleased that...
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Beware of the hidden extras. The 'free' car parking cost us £6 per night to park on the hotel car park. There is free parking on the road outside if you can find a space within half a mile. Breakfast cost an extra £15 per person which we paid when we checked in, only to be embarrassed the following morning...
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May I first of all say how disappointed I am that your stay was not an enjoyable one. With regards to the parking around the hotel there are approximately 200 spaces within two minute’s walk both in front and to the rear of the hotel. The parking in the car park isn’t a hidden extra and is advertised at £6...
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We stayed over for one night midweek in what i would describe low season, first of all we got into the hotel met by an enthusiastic receptionist, who asfter taking all our details gave us two room keys and a full explanation of everthing we had booked and a letter stating all of the facilities available, she then informed us...
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Thank you so much for such a wonderful review and I’m delighted that it seems you found a real bargain. Nothing pleases myself and the staff more than when a customer leaves the Crown in a positive frame of mind and wanting to tell everyone about us.
I will pass on your positive comments to all staff and management who...
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It was a good stay and the staff were great but a few annoying things.
OK not major but the TV was a nightmare and to be honest too big which is not mornally the case.
The biggest complaint is that due to flexibility of the hotel to use the rooms they do (as many hotels) join twin beds to...
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May I first of all say how disappointed I am you feel the hotel needs to improve? We constantly request and embrace customer feedback and always feel disappointed when such small issues spoil a customer’s stay.
Yours is the first review that has ever stated the television was too big which leaves me in a position of believing this has...
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Was dissapointed with the Crown Spa Hotel, not 4 star in my opinion. The reception was good, room although they said had upgraded us to superior wasnt that good.
The spa including swimming pool was excelent.
The restaurant was poor. When we checked in I booked a table for 6, I was shown the restaurants as there were 3 areas,...
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May I first of all say how disappointed I am that your stay was not an enjoyable one, if possible could you forward me the date of your stay and the name the reservation was under to davidchambers@crownspahotel.com.
We always aim to please all of our customers and in cases where this doesn’t seem to happen I always make sure...
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First time I went away for a spa weekend and it won't be the last, tried a mud rasul with my girlfriend which was included in our package, then enjoyed a few cycles of the fire and ice experience steam and ice room before retiring to the chill out room thoroughly relaxed and feeling a million miles away from the...
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Thanks for a great review and please do come back soon, customers always feel that the batteries have been recharged after the treatments.
I will pass on your positive comments to all staff and management who I know will be delighted we have another satisfied customer.
Kind Regards
David Chambers Operations Manager
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I have just returned from a weekend at the Crown Spa Hotel with 30 family and friends to celebrate my parents Diamond Wedding Anniversary.
What a superb hotel, my father has recently fallen and broken his hip and it was touch and go up until the last minute whether the celebrations would go ahead. Thankfully he made it and the...
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Thank you so much for a wonderful review and I do hope that your father is getting back to full fitness. All too often this forum is used in a very negative way but when we have a customer commenting on a party of 30 people an d claiming that the staff facilities and food deserve five stars then we...
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Absolutely amazing hotel, facilities are excellent and staff cannot do enough to please. We have recently held our wedding at the hotel and cannot recommend it highly enough. We had a fantastic stay and cant wait till our next visit
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Once again congratulations and thanks for a wonderful review, as always it gives us great pleasure to be a part of a couples special day and I do hope that you keep returning to the Crown for years to come.
I will pass on your positive comments to all staff and management who I know will be delighted we have...
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