Stayed on business. Hotel now charging guests for parking car which I feel is not good. The very thin room windows were letting in a lot of cold so had to put the aircon on which blew hot air. The quilt on the bed was ripped and one very thin pillow to support my head was not condusive to a...
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The hotel room was spacious, clean and overlooked the river. The shower was excellent and the staff friendly.
However, the food in the grill restaurant was terrible. The waitress was wonderful, but the £17.95 mixed grill consisted of 2 slices of poor quality bacon, two even poorer quality sausages, a shoddy piece of steak, a field mushroom and half a...
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Dear Jo C,
Thank you for completing your review on the hotel and I am sorry that your overall experience was not to your expectations.
I am pleased to hear that you found your room spacious, clean with our excellent modern bathrooms which come with rainfall showers.
I am disappointed that you found the mixed grill of poor quality as...
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Good food once it got there took ages staff were all friendly but
didnt know anything about the menu had to keep asking also bring your hot food down from a high metal staircase health and safety if they fell
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Dear tjai9220113,
Thank you for adding your comments on your restaurant experience at the hotel.
We have recently reviewed our restaurant service and also location and have relocated our dinner service to the first floor as of 30th January. The first floor restaurant boasts the best views in Bedford over looking the River Ouse and the historic mound in Bedford...
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I have stayed at this hotel several times, it is in a nice location next to river and generally the experience is pleasant.
The rooms are basic but comfortable, the breakfast is superb. The front desk staff are always very helpful and informative.
Most of the other staff are fine, I have had a couple of bad experiences with the...
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Dear Greggbb,
I am pleased to see that you have returned to the hotel on several occasions and find our location good next to the River and had some pleasant experiences with us.
Customer service is paramount for the Hotel and we have invested time in adding additional training in our Yes I Can! service with our team members. We...
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We booked this restaurant after seeing really nice photos of what we thought to be the rgb restaurant at the park inn Bedford. This was far from the case. The photo shown on website is not the same as the hotel. In stead a bland dated corner of the hotel lobby with no character or ambience at all. The waitress...
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Dear IanForrester1983,
Thank you for your feedback regarding your experience in our Restaurant.
Please accept my sincere apologies that the overall experience was not to your parties expectations.
We are currently updating our websites as we launched a separate site specifically for our RBG Restaurant and can only apologise that this was misleading as we are amending the generic photography...
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Had a great time at New years eve break food was lovely and it was reasonably priced. Decor was new everywhere. Only thing wrong was the rattly windows and these are due to be replaced. Drambuie torte was best dessert ever.
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Dear Luton Supporter,
Thank you for your comments and I am pleased you enjoyed your experience over New Year with our Gala celebrations.
We look forward to welcoming you back when you are next in the Bedford area.
Regards
Rebekka Hammersley
General Manager
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I dropped off a guest at this Hotel and a quick look at the corridor carpets and general decor of the two rooms i visited was terrible. wall paper was coming off the walls and the seats in room were stained in one room. the view from the rooms was a roof. will give a review of service when i...
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Dear Andrew W,
The Hotel was renovated in 2009 and while the majority of our hotel rooms were upgraded with a fresh and modern feel there are still a few rooms which will be softly refurbished this year.
During 2012 the hotel will also be conducting renovations in our public areas including the Reception and Lounge/Bar which modernise this area...
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I have stayed here a few times and to be honest in the past it has been a bit dire.This time, the room was clean and tidy. A lovely shower room, and to be fair I was bowled over. Ok, from the outside it was a bit of a tower block but overall well worth the money and I as...
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Thank you for your feedback and I am pleased you enjoyed your stay with us.
We look forward to welcoming you back when you are next in the Bedford area.
Regards
Rebekka Hammersley
General Manager
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Bedford is not 'the' place for vacation but if you happen to be in Bedfordshire, Park Inn is one of the best hotels. It is on the River Ooze so you can enjoy a stroll on the embankment. Another positive is , it is in the heart of Bedford, adjescent to the city centre and all leading food joints are...
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Stayed for one night on business so rather a flying visit. Agree - the hotel isn't pretty and some of the communal parts had seen better days! However for the price paid, I think the hotel offered good value. Renowned for being rather fussy, I am pleased to say I had a very nice room which was bigger than expected...
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Dear KatDaxi,
Thank you for your feedback on your stay and I am pleased that everything was to your expectations.
The hotel is due to have all of the windows replaced in the spring of 2012 and this will give the hotel the views it deserves.
We look forward to welcoming you back on your next visit to Bedford.
Regards...
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