Back at the hotel for the tenth time(reasons for staying mentioned in previous reviews). Over the years the hotel has been slowly going downhill, however can honestly say there has definately been a marked and welcome improvement this year!! The phantom gaffer taper still seems to work there as there was even more on the carpets than I remember and...
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Reviewed 7 February 2010
Reviewed 6 February 2011
A couple of friends and I have just returned from our annual 2 night stay at the hilltop , this being our tenth year in a row , and I must say there has been an improvement over the last couple of years. This stay was not without incident but saw nothing that will put us off next year when...
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Dear Archie_spoon, Thanks so much for your very positive review - it is great for the team to see that their improvements are being recognised. I am so sorry you experienced a negative time in the restaurant at breakfast, I am most concerned this occurred and I hope you accept my apology. I look forward to seeing you again next...
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went to this hotel for a weekend break.when we arrived we were given a very run down room,holes in the walls, wallpaper hanging off .the room was dirty too ,we asked for a change of room.our new room was fine newly decorated and very clean.why not just use the good rooms in the first place?staff were very good but we...
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Dear John M, Thank you for taking the time to post your review. We are working on our bedrooms and bathrooms and I am so sorry you were allocated a room which is yet to be re-decorated. I will ensure in future that these rooms are not allocated. Thank you for your positive comments, I hope you are able to...
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I've regularly used the Leisure Centre in our local Swallow Hotel, so the fact this chain of hotels needs investment on general refurbishment was not a surprise to me.
Yes, the decor, carpets & equipment desperately needs an overhaul; however, the room, bedding, towels etc were all clean & serviceable.
The service from staff was helpful, courteous & pleasant. A...
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Dear Bonnie S. Thank you for your review and your most positive comments. I am very glad you enjoyed your stay and I hope we see you again soon, with kind regards, Geraldine.
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My wife & I stayed at the SWALLOW HILLTOP HOTEL CARLISLE from Saturday 21st Jan.2012 for 2 nights on a Bed / Breakfast / Evening meal basis. We had room 64. The bedroom was very clean but all the furniture needs replacing. The double glazed windows even had all the seals hanging out so where ineffective.
Breakfast on Sunday was...
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Reviewed 30 January 2011
Dear PeterLANCASHIRE, I appreciate your feedback and have investigated your comments regarding breakfast - the team join me in apologising for your experience. We are working to improve our producr from an internal planned-maintenance approach and planning for more extensive works to be carried out in the near future. As I know you have stayed with us before, I do...
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Water stains all over the ceiling,wallpaper hanging off everywhere tape all over the worn pieces of carpet.Got to the room it was disgusting put the tv on it was nearly black and White the tv was that old.Went to have a shower no hot water.We decided to have a sauna and jacuzzi these were fine but this area is the...
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Dear rexylad1, Thank you for taking the time to give us your feedback - we do take on board all comments. We are working on refurbishing and redecorating the property on a planned maintenance project and are hoping for some more major investment in the near future. With kind regards, Geraldine McKay.
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Clean sheets, towels and adequate breakfast. Certainly very quiet. Not much more to recommend from my stay. Just about everything else was worn, grubby or past its best. I didn't try the leisure center. At a last minute £40+ inc breakfast I can't complain - you get what you pay for.
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Dear Gunnerside, Thank you for taking the time to post your review - it is important that we understand what our guests experience with us, so that where possible we can improve our service. With kind regards, Geraldine.
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My stay will be a very memorable stay.. not in a good way. To say it's just got a 3 star is unbelievable, should off got no star. Under staff that seemed to be Under trained... Forget to give you things you asked for. Can't turn heating down in rooms , so have to sleep with window open on ground...
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Dear Bernade28, Thank you for taking the time to post your comments. We have received some very positive feedback regarding our New Year Break and entertainment and I can only apologise once again that you did not feel you enjoyed your stay. I do hope that your experience will not deter you from choosing a Swallow Hotel again in the...
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It's one of the most run down Hotels I've had the misfortune to stay in. The greeting by Reception was poor; the room in need of refurbishment, not the least of which was that the heating was non existant. The duvet covers smelt dirty and if you have the misfortune to be put in the 160's I suggest you request...
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Dear 230Traveller25, I am very sorry to read your review - generally we are more than happy to assist our guests in allocating them with a room they are satisfied with. We are conducting some re-decorating work as a rolling in-house project. I have worked with our head chef and head housekeeper to ensure that our standards are being consistently...
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No complaints, £40 for breakfast, decent room, leisure facilities, central location, good staff unbelievably quiet.
Duck tape evident on some carpets. Decor, tv, hairdrier dated but not a proble.
Better than TRAVELODGE, comparable to holiday inn, if Sound Carlisle have more decent bands on I will book here again.
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Dear sab4444, It was a great weekend in Carlisle this weekend with loads of things going on, so here's hoping for more weekends like that. Thanks so much for your review, we do hope to see you again. With kind regards, Geraldine.
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