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BEST WESTERN PREMIER Moor Hall Hotel & Spa

4.0 of 5
Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Hotel amenities
4.0 of 5 stars 94 Reviews
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94 reviews from our community

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BLK82
Peterborough, United Kingdom
Contributor
18 reviews
8 helpful votes
5 of 5 stars Reviewed 14 February 2012 NEW

Stayed for business, and thoroughly impressed with the facilities, service, and food. All the staff were polite, and rooms to a very high quality. The free Cadburys chocolate was a nice touch. As was having filter coffee in the room. Looking forward to my next business stay. More

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banjoman001
UK
Contributor
12 reviews
21 helpful votes
3 of 5 stars Reviewed 9 February 2012 NEW

Overall good value. The single room I had was a fair size, very clean, comforable with a nice range of tea/coffee facilities.My bathoom was not large but adequate. Breakfast, for me anyway was particularly good. Full english and then some!! Country Kitchen for carvery dinner, ok but not special.Bar menu very good, as are the various lounge facilities. Swimming pool... More

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andrew s
Birmingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 5 February 2012

room very good. at last a hotel room with a 6' bed which was very comfortable. however the service in the resteraunt - The Oak room was poor and the staff had to apologise for the kitchen not being able to deliver in a timeley manner - this is not the first time that this has happened. More

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michael h
Droitwich
1 review
5 of 5 stars Reviewed 3 February 2012

I recently organised a Burns Night Celebration for a party of 36 friends at The Moor Hall Hotel.Joanne Newman and the events team looked after my many questions,alteration of rooms,party size,menu everything.Nothing was to much trouble. On the weekend itself and our arrival at the Hotel we were greeted like Royalty Nigel Preston the Deputy Manager was professionalism itself.We also... More

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MrTonyHill, General Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
7 February 2012

Full marks! Thanks! What fantastic feedback! Burns Night is one of our most successful events of the year and, due to its popularity, we may extend it next year to two nights! We look forward to welcoming you back very soon. More

BlueNumber2
Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews
5 helpful votes
3 of 5 stars Reviewed 31 January 2012

Moor Hall provides a nice English-countryside feel to its guests. It has a charm to it, especially the dining areas and the surronding grounds. The rooms are nice and comfortable. I would trade a little of the charm for some updates. Most notably, the bathroom would have benefited from some more modern fixtures. This would not detract from the ambience... More

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MrTonyHill, General Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
7 February 2012

Thank you for your kind comments. I was pleased to read that overall you enjoyed your stay. More

GASMAN1
SUTTON COLDFIELD
2 reviews
3 helpful votes
4 of 5 stars Reviewed 30 January 2012

we have been to this hotel for new year several times before, the service in the bar regarding food/tea/coffee at lunch time is slow and a little sloppy, some of the rooms are somewhat tired and in need of an upgrade, but the evening was fantastic, the charter suite was superb with excellent food, music, dancing and a piper at... More

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MrTonyHill, General Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
7 February 2012

I was really pleased to read that you had another very enjoyable New Year's Eve at Moor Hall. This year was a great success, with record numbers attending. I have taken note of your comments about bar service and general decor which will help us make future improvements. More

Terry_MAC_21
Birmingham, United Kingdom
Reviewer
5 reviews
12 helpful votes
4 of 5 stars Reviewed 24 January 2012

Nice place, lovely grounds, good gym, nice bar, rooms very good More

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MrTonyHill, General Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
7 February 2012

Thank you for your very kind comments. Really pleased you enjoyed yourself at Moor Hall and look forward to welcoming you back very soon. More

LEH1970
Wexford
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 24 January 2012

The twin room was very very small, the two beds were pushed up against each other and there was barely room to walk around the beds. Small dressing table but no armchairs/table where you could eat roomservice if you got it. The hotel itself is very clean, however the decor is very 80's. There was no hairdryer in the room.... More

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MrTonyHill, General Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
7 February 2012

I was pleased to read that overall you enjoyed your recent stay. Thank you for your comments about your room. We have an ongoing refurbishment programme and your feedback will help us make decisions about this bedroom. We look forward to welcoming you back in the near future. More

SpindlesCotswolds
Cotswolds
Senior Contributor
21 reviews
5 helpful votes
5 of 5 stars Reviewed 3 January 2012

We stayed overnight for New years eve and went for a meal and the party night in the Charter suite and everything was very good.We have stayed at this hotel many times and always enjoyed it the oak room restaurant is a very good place to eat and the food ambience and sevice is excellent we cannot fault this hotel More

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MrTonyHill, General Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
6 January 2012

Great to hear you had another very enjoyable stay over the New Year and we look forward to welcoming you back very soon. More

Barbara L
Fort William, United Kingdom
Reviewer
3 reviews
6 helpful votes
3 of 5 stars Reviewed 2 January 2012

My family stayed at this hotel to celebrate my mother's 80th birthday,(New Year's Day) Our two night stay included New Year's Eve. The visit started badly, reception had the booking completely confused, wrong names, wrong dates, and finally said they had no record of the full payment my mum had made for all rooms and celebration meals for seven people,... More

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MrTonyHill, General Manager at BEST WESTERN PREMIER Moor Hall Hotel & Spa, responded to this review
6 January 2012

Thank you for your comments about the problems experienced over New Year. I have fully investigated the communication problems that occurred and spoken directly to Mrs West earlier this week and offered our full apologies. Mrs West is satisfied with our response and we look forward to welcoming the family back in the near future. More

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BEST WESTERN PREMIER Moor Hall Hotel & Spa Also Known As

  • Best Western Sutton Coldfield
  • Sutton Coldfield Best Western
Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England

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BEST WESTERN PREMIER Moor Hall Hotel & Spa
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