Myself and my sister stayed for 2 nights recently in June 2013. I spent some of my childhood in Stevenage Old town, and the Cromwell Hotel was a much grander place in the 70s. I feel it has lost a lot of its charm in 2013. However, the staff were very friendly and helpful, doing their best. The furniture in... More

The staff here were doing their best, but they were outnumbered by the failings of this tired hotel. From squeaking floors to the bedside light that fell out of it's wall mounting, this place needs help. Even Premier inns (£20/night cheaper) provide more than one pillow per person. At our third request for additional pillows we were simply told it... More

Assuming then that you have no choice but to stay in Stevenage, this hotel has a location in the old High Street (which is quite nice), reasonable sized rooms, staff who seem to be trying hard, decent free wifi, and a good breakfast offering. It is being refurbished, room by room, but I've not stayed in a refurbished room yet... More

Recently attended an event at The Cromwell Hotel Stevenage. Everything was very average but the unforgivable act was the Iceland quality buffet food that they dared to serve. Really !!! I have never seen such poor quality food served by a professional organisation in my adult life. They are obviously trying to manage their way through this economic environment by... More

This hotel reminded me of all the things other hotels have put right in the UK in the last few years. Tiny room, leaky shower, hairdryer circa 1970, staff who don't care, no style, duct tape on the carpet and wall to wall carpet that isn't unless you count dustballs. Having said that it is a beautiful building in a... More

Just had a couple of days at this hotel and I must say that the location, parking, room, staff and food were all perfect! We will definitely use again. I think this hotel has had a few owners over the years but the current owners are refurbishing all the rooms and really seem to care about the quality of your... More

we stayed for 2nights in april 2013, very poor room, we had no spoon to stir our cups of tea, there were cobwebs all over the place, didn't look like it had been dusted for a long time, we wont be going back unless the price is dramatically reduced, we will stay at the holiday inn next time at least... More

Another day, another owner. This week it''s Clarion. Doesn't matter. I've been visiting for ten years and none have improved things. Rooms clean but tired. Wifi practically unusable. Why do hotels offer wifi and disappoint us? However, cheap(ish) and it's not in the dump around the station. A real opportunity for someone prepared to spend a few quid.

Just spent a weekend here. The room was relatively clean (some hairs left in bath) and with a leaking shower which ran from very hot to scalding. Despite reporting the fault at 8:30 a.m. the first morning, the shower had not been attended to when we returned to the hotel some 12 hours later (could do better in this regard).... More