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Best Western York House Hotel


Hotel class 3.0 of 5
14-22 Royal Parade, Eastbourne BN22 7AP, England
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58% Recommend
3.0 of 5 stars 32 reviews
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By trip type
All (32)
[ Date ] [ Rating ]
handy hotel
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5 of 5 stars
medicmanKent   1 contribution
kent
23 Dec 2009 | Trip type: Couples

me and my wife have been coming here for many years,always had good service .staff helpful also dinning room staff have been very good and helpful.if aproblem have sorted it with out with out any fuss , ian general manager very helpful,as are reception staff.had many a good stay here,they are trying to upgrade hotel,now have new reception area.hope to... more

Management response from
BWyorkhouse, Manager

Dear Alan & Pauline, thank you for your review of the Hotel. on behalf of all the team at the Best Western York House Hotel, we wish you a fantastic 2010 and look forward to welcoming you soon. kind regards Ian Jackson General Manager

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3 of 5 stars
julymeBucks   1 contribution
bucks
2 Nov 2009 | Trip type: Couples

reception was very helpful letting us check in early,Our room was very comfortable,clean and well appointed, the bathroom was also exceptionally clean with lovely white soft towels. we enjoyed all our meals,lots of choice and served hot and promptly. We thought that parking would become a problem during busy months, although charges were very reasonable. On checking out the receptionist... more

Management response from
General Manager, Manager

Thank you very much for posting a review after your recent stay. I will pass on your praise to every department. such a shame to hear about the check-out. we all hope you will return soon to see improvements. regards Ian Jackson Manager

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3 of 5 stars
ShaneForbesHamilton   3 contributions
London
12 Oct 2009 | Trip type: Family

We paid £64 for two of us in a double room for one night with dinner and breakfast. Excellent value. Room very small, tiolet was blocked and food very basic but service was good (aside from having no record of our booking when we arrived). Staff all very friendly and helpful. Probably more than we were expecting for the price... more

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2 of 5 stars
gass59   1 contribution
beds
29 Sep 2009

The hotel is in a good position on the sea front. When you enter the reception is looks very dated and the reception staff are not particularly welcoming. Getting to your room is not easy as one of the lifts does not work and we had a negotiate narrow corridors and numerous stairs carrying our luggage. Our room was very... more

Management response from
General Manager, General Manager

thank you for submitting your review after your stay. we monitor all feedback to help us further improve our team and guests satisfaction. I remember the booking errors at check-in. it is unfortunate that the remainder of your stay was not up to our normally high standards. I do hope that you will consider the Best Western York House in...

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5 of 5 stars
mandyafc   8 contributions
London
20 Aug 2009 | Trip type: Business

I recently had a one night stay with a work colleague at this hotel and wish I could have stayed longer. We did have a problem finding somewhere to park at first but we went round the block a couple of times and managed to find a space on the seafront that was close by so it wasn't too bad.... more

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1 of 5 stars
EssexSandy   1 contribution
Essex
18 Aug 2009 | Trip type: Couples

Just come back after 4 days at the York House Hotel, we booked a superior room with sea view, well the only thing that can be said , if this was a superior room I would dread to think what a standard room was.It was so small the furniture did not match the window was very dirty ,can't think when... more

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1 of 5 stars
grahamandmel   1 contribution
southend
23 Jul 2009 | Trip type: Family

booked 3 nights for myself, mum and 2 children, confirmed had 4 singles beds in room over phone and written confirmation. On arrival given room with one double and rusty bunk beds. The staff were rude and unhelpful, told to put up with it. Stayed 2 nights only, I had to sleep in bunk bed. Refused to pay for this... more

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4 of 5 stars
rainbowgirl57   1 contribution
Surrey UK
8 Jul 2009

My mother and disabled aunt visited here last month and had a lovely time - the weather was amazing, they had a lovely room with sea views and it was big enough for my aunt to move around easily. Most of the time they enjoyed the meals but their main comment was there was much to much on their plates... more

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4 of 5 stars
Bas56   2 contributions
Wiltshire
25 Jun 2009 | Trip type: Family
1
person found this review helpful

Stayed in sea view rooms which were of a good size with excellent views across beach and pier. Decoration was fairly standard but clean and light. Staff very helpful. Parking was no trouble at all, cheap voucher availble from hotel for parking outside. Food was good and well served. more

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3 of 5 stars
Keith-in-Brighton-UK   11 contributions
Brighton, England
10 Jun 2009 | Trip type: Friends getaway
1
person found this review helpful

This is a fairly old property but is clean and well looked after, the rooms could do with a refurb to bring them up to modern standards though. bathrooms dated (but clean). bed comfortable. if you paid the full price you might be disappointed so get a deal from a discount website. good location for the town. parking could be... more

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Best Western York House Hotel Also Known As

  • Best Western York Hotel
  • Best Western Eastbourne
  • Eastbourne Best Western
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Hotels in Eastbourne Best Western York House Hotel
3.0/5.0
32
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