We found the staff always courteous, helpful and friendly. There was no ironing board or tea making facilities in our room when we arrived so I asked at reception. By the time we had returned from a short walk, these items were installed in our room. The room was a good size with very comfortable beds, the breakfast was excellent... more

Nice hotel with incredible breakfast which included smoked salmon and unlimited bottles of Proseco. Location was decent / close to Nauschmarkt. Our room was spacious with a modern bathroom. The only drawback was the lack of A/C. more

Go for this hotel! Nice rooms, rather small, but clean and comfortable! Great breakfast, nice people. The hotel is actually 5 minutes away from the Ring, 3 minutes away from the subway - a little bit strange area if traveling after 11 o'clock pm, but no incident occurred, there were policemen everywhere, so... All in all, a good option if... more

We paid 175 euros/night through 'hotels.com' for a junior suite (room 602). We were located on the top floor with a rooftop view over the city and of Karlskirche. Although the room lacked the ceiling height and period detail of the rooms on lower floors, it was a good trade to get the extra day light. The hotel has had... more

We had a minor problem when arriving at the hotel with our reservation, and, in order to amend it, we were welcomed in our room with a champagne bottle. That was a really great "thank you" from the staff of the hotel for the misunderstanding there was with our reservation. Very special thanks are for Frau Eva, at the reception,... more

A super hotel. The staff are very friendly & helpful - nothing was too much trouble for them. The room (standard double) was a decent size, and joy of joys for anyone tall, the bed was BIG with a good mattress!! Incidentally, the room had a flat screen telly with Premiership football. Not the reason why you visit Vienna, but... more

Kaiserhof Wien was the perfect choice for us. We could not find a negative comment! Convenient location (close to tram station, metro, Karlsplatz), elegant rooms, very modern and clean bathrooms, great breakfast (warm and cold food, fresh fruit, cakes, coffee, juices and even ...champagne), great attention to details and to...children (a little toy as a present on our child's bed).... more

We stayed here just before Christmas with our 3 year old and were delighted. All the positive reviews are true, this hotel is fabulous. Convenient location, close to U station and walkable to the Opera/the Ring. Rooms are very nice, modern, clean. We had a double, which was very spacious, very high ceilings and windows make it seem even larger.... more

+Very nice hotel. Quiet at night. Helpful staff. Good breakfast. Near everything we wanted to see in the inner city. Good value for the money. - The rooms are a little bit small, and it smelled cigarettesmoke from the neighbourroom. more