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All 352 Vienna hotels »

BEST WESTERN PREMIER Kaiserhof Wien

4.0 of 5
Frankenberggasse 10, Vienna A-1040, Austria
Hotel amenities
BEST WESTERN PREMIER Kaiserhof Wien
Ranked #9 of 352 hotels in Vienna
4.5 of 5 stars 316 Reviews
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316 reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Breakfast buffet(8)
  • Friendly and helpful(7)
  • Bar area(5)
  • Opera house(5)
  • Night stay(3)
  • Fresh fruit(3)
  • Long days(3)
  • Steam room(3)
Traveller rating
    215
    85
    10
    3
    3
Only show reviews for Family (51) | Couples (135) | Business (28)
Date Rating
Denver, Colorado
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2012 NEW

We were here for two nights and wish we could have booked for a week and enjoyed Vienna and this great hotel longer. Customer service was outstanding - the staff seemed genuinely engaged. They assisted us with mapping a walking tour, and also helped book a enjoyable Vivaldi + Bach concert (string quintet) at the jewel-box of a church, St.... More

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See 2 more reviews by frg49jms for Vienna
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
22 May 2012

Dear Sir or Madame, we hope you had a comfortable journy back home after your stay in Vienna! It is wonderful to get such a brilliant feedback ! Thank you very much ! Should you need any assistance please do not hesitate to contact us. We wish you a relaxed week, best regards from Vienna! - and hope to welcome... More

Belgium
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 15 May 2012

A perfect hotel to get into the Austrian mood; revamped with style, some rooms a bit small, friendly staff. More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
21 May 2012

Dear Dirk, we thank you very much for your feed-back! We hope you had a comforable journey back home and hope to have the possibility to welcome your soon back in Vienna and at the KAISERHOF. For future stays at the Kaiserhof, we kindly ask you to inform us during your stay, if the room is too small for you... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 5 May 2012

What a fabulous hotel! The staff are extremely polite & helpful, nothing was too much trouble. The rooms are very comfortable, clean & extremely well appointed. The breakfasts are second to none, with everything you could wish for, including sparking wine. The hotel is located in a quiet street just a minute or two from Karsplatz tram stop & metro... More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
9 May 2012

Dear Sue, thank you very much for your respond and your feed-back. We are pleased that you had a comfortable stay in Vienna and enjoyed the Kaiserhof. It would be a great pleasure for us to welcome your soon back in Vienna and at the KAISERHOF. Should you need any assistance please do not hesitate to contact us. best regards... More

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 25 April 2012

We decided to stay at the Best Western Premier Kaiserhof in Vienna following good reviews in TripAdvisor and we weren’t disappointed. Quite simply one of the best hotels we’ve stayed in. It’s been fabulously renovated and looks brand new inside and is classically decorated and re-designed. The Front desk staff were always very courteous and helpful. Our room was upgraded... More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
4 May 2012

Dear Scot, we thank you very much for your feed-back! It is a great pleasure for us to get such a wonderful feed-back from your side! We hope you had a comforable journey back home and hope to have the possibility to welcome your soon back in Vienna and at the KAISERHOF. Should you need any assistance please do not... More

Calgary
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 April 2012

We stayed at this hotel for 2 nights prior to embarking on a river cruise to Amsterdam. The hotel is located just outside the historic center of Vienna and within easy walking distance of the all the main attractions. The hotel staff were very friendly and check in and out was handled efficiently. The rooms were very comfortable and for... More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
23 April 2012

Dear guests, thank you very much for your feedback ! We really do hope that you enjoyed your river-cruise and had a comfortable journey back home. It would be a pleasure for us to welcome you soon in Vienna and at the Kaiserhof. Best regards, The Kaiserhof-team More

Orpington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 April 2012
1
person found this review helpful

We have stayed at the Kaiserhof on a number of occasions and have never been let down by the services provided. The hotel is in an ideal location with a 5 minute walk all that is required to be in the heart of Vienna. I have to praise the breakfast at the Kaiserhof. Whether you want a cooked meal or... More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
23 April 2012

Dear Sir or Madame, We hope you and your son had a comforable journey back home and thank you very much for your feedback. We are happy to see, that you enjoyed the stay at the KAISERHOF and in Vienna Should you need any assistance please do not hesitate to contact us. We wish you a happy week, best regards... More

western australia
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 April 2012

Although rooms are small they were lovely and cosy. Staff were very friendly and helpful. Breakfast was fantastic. The hotel was defiinately a nice, small , intimate hotel. Just right for my 13 year old son and myself traveling throughout Europe on our own. Always felt safe. More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
17 April 2012

Dear Kazza, thank you very much for your feedback. We are happy to see, that you enjoyed the stay at the KAISERHOF and in Vienna We hope you and your son had a comforable journey back home. It would be a great pleasure for us to welcome back soon to our hotel! Should you need any assistance please do not... More

Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 April 2012
1
person found this review helpful

Very nice hotel. 116 years old! Impressive. Easy walk to city center and museums. Very good breakfast. Would recommend. Rooms bit small but otherwise perfect. More

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Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
13 April 2012

Dear Chelsie, thank you very much for your feedback - we hope you and your family had a comforable journey back home. We are happy to see, that you enjoyed the stay at the KAISERHOF and in Vienna - it would be a great pleasure for us to welcome back soon to our hotel! Should you need any assistance please... More

Moscow, Russia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 April 2012
2
people found this review helpful

We spent at the hotel about the week time and did really like it. First quality service and domestic atmosphere. Helpfull staff, possibility to get early check in and late check out, splendid breakfast, nice interiors and very good location- close to the city center but not too close, near the food market and the club area, but the tube... More

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
13 April 2012

Dear Sir or Madame, thank you very much for your feed-back to your stay at the KAISERHOF. It is very important for us to get that feed-back , just to be able to change and improve. About the ironing we would like to inform you, that this sevice is just on request as we are not allowed to have irons... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 23 March 2012
3
people found this review helpful

My husband and 17 year old daughter and I stayed three nights at the Kaiserhof in the middle of March. We were more than happy. Our room was on the third floor. It was quiet, comfortable and clean. My daughter said the chair bed was the most comfortable bed she had on the entire trip. The hotel employs more staff... More

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See 2 more reviews by Karen15h for Vienna
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
26 March 2012

Dear Mrs.Karen, thank you very much for your feedback - we hope you and your family had a comforable journey back home with the night train. We are happy to see, that you enjoyed the stay at the KAISERHOF and in Vienna - it would be a great pleasure for us to welcome back soon to our hotel! Should you... More

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Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

  • Best Western Hotel Vienna
  • Best Western Vienna
  • Vienna Best Western
Address: Frankenberggasse 10, Vienna A-1040, Austria
Price range (per night):* INR10,132 - 15,930

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BEST WESTERN PREMIER Kaiserhof Wien
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