I went to Vienna as part of an Art Appreciation group. At first glance, this hotel seemed very nice - grand lobby, friendly staff, spacious bedrooms and marble bathrooms. However, we quickly realized that all was not as it appeared-the shower in the bathroom did not work properly - the main head had not been descaled so the water shot... More

This "Grand Dame" of a hotel was perfect for our stay in Vienna. It is Old World Luxury which we found to be perfect for a base in the beautiful, histroic city of Vienna. We found the staff to be very friendly and warm balanced with politeness, which is precisely what I'd expect for a property of this stature. It... More

My husband and I stayed at this hotel for 3 days in April 2012. Hotel staff: Polite, but not friendly (if that makes any sense). They were pretty quick in responding to room requests (e.g. tea kettle, a hair dryer that doesn't short out after 5 mins). They always greeted you as you came in and out of the hotel... More

This is an excellent hotel, impeccable service, stayed in a beautiful suite and was very pleased with everything. Just dont have breakfast there, it is disappointing compared to anywhere outside. More

One of the best things about staying in a luxury hotel is that you can usually count on the concierge to advise you of the best places to dine, attractions, directions and more. This was surely the case with my experience at the Imperial Hotel. I arrived early and was upgraded to a lovely room and was able to check... More

It is almost heretical trying to write a review of Hotel Imperial in Vienna - one of the last bastions of bygone excellence in hospitality for the most demanding travellers of this world. Every year for the past quarter of century, we spend several weeks in this true jewel of world's luxury hotels, usually during the Christmas-New Year period, during... More

I spent almost a week in Imperial and loved every minute of it. Beautiful palace, kept in the perfect condition without loosing any of its historic atmosphere and ambiance. Friendly and helpful reception staff, very fast and efficient room service with great food. Was not very impressed with the main restaurant, but maybe it is my kind of food. Cosy... More

The Hotel Imperial in Vienna has a knowledgable staff who are well trained and accommodating. The Concierge recommended restaurants that I enjoyed and that were exactly what they were described to be. The wake-up calls were precisely on time and were made by a person, not a machine. The location is the best thing about the hotel. It is walking... More

This was our first trip to Vienna and everything was really impressive. The hotel was located centrally which was very convenient. It was my wedding anniversary and the hotel gave us a suite upgrade and placed some chocolate and champagne in our suite; which was a lovely added touch. The suite was spacious and beautifully decorated. The staff were all... More