Stayed the one nite early April and had an enjoyable stay.Very well appointed hotel with helpful,friendly staff.If you arrive by your own car you have to park in parking P1 then use the intercom by the pay machine to call for the shuttle to your hotel.Prompt and courteous service and in the hotel within 10 mins.Check out same process but... More

What a way to arrive in this stunning, magical tourist destination: scenic train direct from Vienna, a short ferry trip across the lake to the town, and then the Heritage Hotel virtually right at the ferry wharf. Our room 203, on the corner of the main building, gave us a great view of the lake and another of the main... More

Great hotel, friendly staff, lovely room overlooking the lake. Beware they have three locations, the other two buildings are nice but a little way from the main hotel. Check first as it may not be obvious! Also accept dogs at no extra cost which was a pleasant surprise....

Stayed in a room with a small balcony facing the lake for two nights. Although the weather was quite chilling, it was still enjoyable to sit at the balcony watching the lake first thing in the morning, with a cup of coffee made by the in-room nespresso machine. The room was spacious, clean, well-heated and comfortable. Staff were cheerful and... More

Hotel location is excellent - nice morning view. Had coffee on balcony, looking at the lake in silence early in the morning, fresh air and a perfect view. Service was excellent, staff was very helpfuland nice (gave us some details on what are our option with regards to sightseening in town and near by). Will return there again.

On our trip to Europe, Heritage Hotel holds three superlatives; most expensive hotel, biggest hassle and Hallstatt was by far the most beautiful place. When I made my reservation through Booking.com, I was not aware that Heritage Hotel consists of three separate buildings in various locations around town. I wanted to stay in the main hotel right next to the... More

We arrived in Hallstatt very excited after a long trip and were distressed to have to argue with one stubborn staff member in particular to get the room we had booked and had documentation to prove it. We understand it was New Year's Eve and they did accommodate us however it is the attitude we found distressing. Even when we... More

Our stay here was one of the highlights of a wonderful trip. Although Oktoberfest was our reason for being in the region, Hallstatt was also on the radar. We usually travel without prearranged hotel reservations, which gives us flexibility. Sometimes we end up with a 'not so great' room; other times we end up being pleasantly surprised. It was sheer... More

Worth the time taken to travel all the way there. Quiet place beside the lake. Hotel rooms were clean. Breakfast had a good spread. Only drawback was a few cars( locals ) then to drive pretty fast on its narrow street where tourist also walk.