I made an online booking for 2 adults and 2 children (aged 3-11) in a double room. When I phoned the hotel to check what sort of room this will be, it was explained that only 1 extra bed would be provided and that they assume one of our children would sleep in the same bed as the adults. I... more

Rode our bikes into Copenhagen and went to the overwhelmed TI. Got us a room at this 4 star for a great price. We rode on over and felt a little under dressed for the place. However, very quickly the staff made us feel very welcome - taking our bags and parking our bikes. We got the 4 star treatment... more

This Hotel was excellent,very Clean great breakfast and very quiet. The restaurant bar was also excellent with very nice food indeed. It was very pricey though so it's good job I wasnt paying for it. It is smack bang in the middle of everything aswell so would recommend it. Copenhagen itself is very expensive, so be prepared to pay a... more

I had actually booked a double room at Copenhagen Island directly through their website (more than a week before we arrived) and was disappointed when we arrived and they explained that "there was a problem with one of their rooms" and that they had to move us to another hotel which, they insisted, was "an upgrade." They moved us to... more

I was there on business and the room had been booked by the Danish company I was visiting. The staff were extremely friendly on arrival and advised the manager had arranged an upgrade - the room was lovely - location is fantastic two mins from New Harbour and Amalienborg. However the room faced the main street and there was karaoke... more

A four star hotel that do not measure up at all. No air condition.Pretty old and worn. I took a larger room and they acctually had smaller when I booked it, but I cant imagine there can be a smaller room. In my room there was not space to open a suitcase on the floor. And there was so little... more

Conveniently located but this hotel has seen better days. The rooms are dark, dated and worn. The staff is very friendly. I had a single room that did not have air conditioning which in August is required. The room was tiny and the bed was tucked under a dormer which made the room feel even smaller. I could not recommend... more

My sister had her wedding celebration at Pheonix, and all the guests stayed at this hotel. The celebration was just wonderful, and the staff was very helpful. Very good!!! :) BUT the rooms where dirty. especially the bathrooms. All the guests complaint over this. We also found garbage in the room when we arrived. The last night we ordered roomservice,... more

The Phoenix Copenhagen hotel is listed as a four star hotel – and what one might consider a “Quaint” hotel. A bit of tradition, a pub in the basement, a grand main entrance, located in city center near restaurants and tourist spots – this could be quite a nice hotel. With taxis costing a small fortune, central location has its... more