It was our first time in Creta. My family ( 2 adults, 3 children ) wanted to try something different instead of Turkey, but so many little things made us to dislike Creta and the hotel:
- mold smell in bungalow rooms( the smell was so strong that I couldn't sleep during the night),next day staff tryed to do something,...
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Such a magic place...The staff and the hotelarea relaxes you and makes you feel like a king or a queen-for no extra charge.
Palmtrees, beutelful spa area, gorgeus sea, wonderful food, relaxing and luxurios bungalows.
I am an experiensed travler who workes in a hotel in sweden so I know that I can recommend this place.
Nice bungalows that are...
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Dear sandra78sweden – Dear colleague,
My name is Dimitris M. Kalaitzidakis, I’m the General Manager ofGrecotel Creta Palace.
Thank you very much for your valuable feedback and so wonderful comments you have shared on TripAdvisor.
I am very happy to read that you and your husband enjoyed your vacation at our hotel and mention the friendliness of my colleagues, the...
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i couldent have dreamed of a better place to be on for sun and bath vacation.
awsome beach of 16 km long. and a beach bar with personel who looks for youre stay to be as perfect as possible.
the bungalow me and my fiance stayed in was very nice - that there was no ocean view, a family bungalow...
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Dear laslei,
My name is Dimitris M. Kalaitzidakis, I’m the General Manager of Grecotel Creta Palace.
Thank you for taking the time to write on Tripadvisor and your valuable feedback regarding your stay at Grecotel Creta Palace. I’m very pleased that you and your fiancé did enjoy your stay at our hotel and that you especially mentioned the beach with...
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Visited Creta Palace for Easter Holidays. Stayed in one of the maisonettes with shared unlimited grass gardens. The room was lovely with four posted bed downstairs for the couple and bank bed upstairs for the kids Laura Ashley style. The room also had a couch, coffee table, TV, mini bar, bathrobe and all the standard amenities. The staff was genuinely...
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Dear myrtia,
My name is Dimitris M. Kalaitzidakis and I’m the General Manager of Grecotel Creta Palace.
Thank you very much for taking the time writing your feedback on Tripadvisor.
I am very pleased that you and your children enjoyed your stay with us and mention the friendliness of my colleagues and the high standard of your family accommodation.
Please...
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We stayed in the hotel from 28/9 till 7/10/2011, and found this a very good hotel, except for some minor issues.
Exellent:
- buffets and foodquality
- helpfullness and kindness of the staff (especially Irini, the hostess at the restaurant)
- tasty corner for the kids (but it would be nice if there was also a possibility to eat outside...
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Dear avg72,
My name is Dimitris M. Kalaitzidakis and I’m the General Manager of Grecotel Creta Palace.
Thank you for your feedback regarding your stay at Grecotel Creta Palace, especially your positive comments concerning the friendliness of my colleagues, the food quality and the high accommodation standards.
Obviously, you enjoyed your vacation at our hotel having experienced the typical “Creta...
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Not a 5 star hotel as described, but a definite 3+. My husband and I stayed for 10 days in June 2011. The hotel staff was fantastic...very friendly and helpful. Breakfast buffet was very good. Evening entertainment was very entertaining. But the room wasn't what I expected for the price. Lots of Russian families, which is ok unless you like...
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Dear chigirl96,
My name is Dimitris M. Kalaitzidakis and I’m the General Manager of Grecotel Creta Palace.
Thank you very much for taking the time to write a review of Grecotel Creta Palace, especially your positive comments concerning the friendliness of my colleagues, the food and the entertainment.
I was really surprised to read that you did not enjoy your...
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I would tell that it pulls on 3 stars!!!!
In hotel one Russian!!!
Territory very small and ordinary-looking
Pool very old-usual
The personnel the rough-not affable!!
Bungalows small don't correspond to the price!!!
BED-SHEETS DIRTY
IN NUMBER HAVE FOUND THE RAT WASTE GARBAGE THE DUSTBIN
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Dear Elena L.,
My name is Dimitris M. Kalaitzidakis and I’m the General Manager of Grecotel Creta Palace.
Whilst it is our aim to cater to all tastes and cultures, it appears that we failed in every way during your stay. This is surprising considering the other reviews on this site!
May I however set the record straight on a...
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Rooms are small,better get a bungalow to be comfort / pool is small-no lane for swimmers,
/spa is nice but expensive-always empty inside/ breakfast is ok but dinner s nothing special for a 5 star / Free lunch corner for kids is great./ You have to pay extra for orange juice during breakfast / The sea is very deep few...
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Dear Creative Sofia,
Firstly, may I thank you for your review about our hotel and your compliments for my colleagues. I am sorry that we did not meet your expectations, but assure you that all of your comments are taken very seriously and your feedback will be used not only to improve our already high quality standards and services, but...
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It was the first time I was traveling with my toddler son to the hotel and this try was just a hit! I've been told about Creta Palace before and knew that this place is just loved by Russian families and German old couples. It really is :) Still the first thing guaranteed us the highly professional Guest Relations stuff...
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Dear azzie9,
My name is Dimitris M. Kalaitzidakis and I’m the General Manager of Grecotel Creta Palace.
Thank you very much for your wonderful feedback at TripAdvisor.
I’m glad that you pointed out the friendliness of my colleagues and the food quality.
Also, that you enjoyed your vacation at our hotel having experienced the typical “Creta Palace Style” – the...
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This hotel is excellent. It is nominally 5 star
The food was good and the buffets at breakfast and dinner were constantly replenished, even late on in the meal periods so there was no need to get down there early in case all the popular choices had gone: they never ran out. There was always a lots of choice. The...
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Dear Tasa1972,
My name is Dimitris M. Kalaitzidakis and I’m the General Manager of Grecotel Creta Palace.
Thank you for spending your holidays with us and taking the time to provide us with your valuable feedback.
It is wonderful to hear such positive experiences at the Grecotel Creta Palace!
I also would like to thank you for pointing out how...
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