We arrived at the hotel at 3 a.m with the group of other Poles who booked the holiday there, and we were like "are we the only ones here?!" just beacuse it was so quiet and calm. After a long trip from Poland to Greece we were so tired and the only thing we dreamed of was to finally get... More

You realise that this place does not cater for Brits when you arrive (eventually) and the union flag is not fluttering in the breeze with the other flags. If you are a diabetic then this place is a no go. My brother -in -law was told to drink water when he asked for diet drinks!!! When we arrived at the... More

This hotel does not cater for the british. The hotel serves cold food three times daily. when you complain the answer you will get is the food tastes better when served cold. I find this very strange as the restaurants all around serve hot food, no complaints there. If you want to go on any excursions you are out of... More

The Arion Palace Hotel was beautiful from the outside, as it looks on the website. Our room was very clean, the cleaner came every day and changed bedding and towels. The pool was nice. Thats the only good bit. We were on the lower floor which is kind of under ground in the hotel, it is weird to describe but... More

I agree with the rest reviewers that were not satisfied with their stay in Arion. I also wonder how this hotel received the 4 star classification. It actually looks something like 2.5 stars. My experience: The rooms are spacious but not very clean. Only two soaps left for me during the first day and that's all. Nothing for the rest... More

I absolutely agree with "katiloo", Sunny Manchester -Do Not Bother ! -his review from June 7, 2007. Warning to everyone : give a wide berth to it ! I really do not know how it managed to get four stars. It makes a mockery of the true four star hotels and,most imortantly, of the paying guests. I just want to... More

When You look at the website of the hotel You get the idea it's a midrange hotel with not much to offer. When You arrive everything changes. You realise what extraordinary people you're dealing with. Panagiotis is a fine poolbarman with more than one trick up his sleeve and always helpful and smiling. The man can and does drink, without... More

After reading other reviews, we decided to embark on our trip at the beginning of the tourist season. We arrived at Heraklion on May 22nd, in the early evening, and, after about an hour bus ride, we were offloaded into a taxi which proceeded to drive another hour before arriving at our hotel. This was a bit unnerving, as we... More

Do not stay at this hotel. It is most certainly the worst 4 star hotel on the planet. We went on an all inclusive basis with Kosmar - never ever again. We checked out after eight hours (eight hours of phone calls to the rep, Rebecca the Kosmar overseas manager in the UK and Sarah the resort manager in Crete)... More