No hotel map provided or available showing the facilities within and about the complex. Food generally just OK but minimal; best food was in the a la carte which had to be pre booked. No Holiday highlights or area's to visit published, which would have enhanced the Holiday. Excursion prices from rep exorbitant. Cheaper at local shop up the hill.... More

I can honestly say that it was an absolutely amazing trip, and we were totally overwhelmed with the hotel, facilities, food, entertainment and facilities but more than anything the staff. The staff were absolutely amazing with our children and us throughout our stay; the animation team were incredible at entertaining and motivating us and the kids each and every day.... More

This is not a 5 Star Holiday resort.The food was not of the best quality or variety it was not warm or cold,the bacon was just a constructed ham.The managment ignored any requests or problems:it took 5 days to replace a missing hinge on a door to the fridge and replace amissing light bulb over the bath,could not sit on... More

My wife and I stayed at the Laguna Resort and Spa for a week in May 2013. We were horrified to be informed by a local that an attempted murder at Laguna resort had taken place. We became even more horrified when we looked on the internet and discovered the attack had been carried out by a 20year old member... More

We were swapped to this Hotel the week before our Holiday in April. What a result. This hotel was spotless, the staff friendly and helpful, food ok although a bit more Cretian food would have been nice in the main restaurant. Would recommend the specialist restaurant but make sure you book early. Also concidering the time of year the Amination... More

location is very isolated one bus a day to nearest big town. hot food either tepid or cold and of poor quality with little variety beer and wine very very poor children everywhere only the cocktail bar was kid free (a little oasis) rooms look very nice in brochure but really are a basic drinks in fridge water fruit drinks... More

We stayed here during the Easter hols for 1week, we were two families with 3 children btwn us...initially we had booked the mitsis rinella beach but got an email from holiday company 2wks before departure saying it wasn't ready to open and we had been moved here..I'm so glad we were....the first 2 days it was windy but the rest... More

This is a massive property, very popular with families. The place was swarming with children when we were there. So if you are looking for peace and quiet, this is not the place for you. Also, it is very far from Heraklion town. The city is not accessible unless you have your own car. Taxis are quiet steep to and... More

we arrived on 1st may with my sister from guernsey and her teenage girls to this beautifull hotel iv been to 3 mitsis hotels now an cant fault any of them the staff all very nice we also managed to get in all restaurants on front which you have to book all were top class my favourite was the asian... More