Last christmas my son give me 1 night as a gift in this place, and i booked this last weekend. The offer had included a boat trip in Douro river. Eveything went well while booking, i booked the boat trip 2 days before, the person in charge (Ana Maria) confirmed the hour of the boat trip.


Unfortunately, everything was done with a terrible incompetence!
1) I went to pick up the tickets for the boat trip at the hotel, instead of going straight to the docks. The person in charge should have arranjed the necessary with the boat company...
2) I was given a paper with the name of the lady and the hotel, but no boat company name. The boat trip was as 2.15 PM. I had to search and ask and the BIG SURPRISE was when they discovered that there wasn't a single boat company that operated in the afteernoon. The trip's after lunch didn't exists for several months! And the person from a boat company said that he no longer worked woth that lady/hotel!

I was very angry and... more