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All 93 Funchal hotels »

lti Pestana Grand Hotel

5.0 of 5
Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Hotel amenities
lti Pestana Grand Hotel
Ranked #19 of 93 hotels in Funchal
4.5 of 5 stars 399 Reviews
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399 reviews from our community

What travellers say about this hotel
  • Very good(25)
  • Sea view(14)
  • Courtesy bus(10)
  • Indoor pool(9)
  • Real Canoa(8)
  • Breakfast buffet(7)
  • Evening meals(7)
  • Min walk(6)
  • Reception staff(6)
  • Friendly and helpful(6)
Traveller rating
    234
    123
    25
    14
    3
Only show reviews for Family (59) | Couples (206) | Business (3)
Date Rating
Halifax, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

This was my very first trip to Madeira, and what a pretty place it is to visit. This hotel is nicely positioned, around a 50 minute steady walk from the town centre, and has a very nice atlantic ocean view. We stayed in an 'inland view room' as there were no sea views left available at the time we booked.... More

Was this review helpful? Yes
Management Pestana Grand, General Manager at lti Pestana Grand Hotel, responded to this review
24 May 2012

Dear guest, Thank you very much for your honest and constructive comment about your stay with us. Fortunately for us, this time of the year our hotel has been busy, not giving a chance for an upgrade, like in your case for ex. to a sea view room but i'm glad to know that, the room we gave, meet your... More

Polegate, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

Just returned from a week at this hotel and really the worst thing we can say about it was that the tea and coffee in the room was not replenished when it was used ,which was a shame because everything else was first class .Would definitely go back again . More

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Management Pestana Grand, General Manager at lti Pestana Grand Hotel, responded to this review
19 May 2012

Dear guest, Thank you very much for your feedback regarding your stay with us. We would like to apologize for situation described refering the tea and coffee facilities and we already take good notice in order to avoid this situation in the future. Looking forward to welcome you again. With our kindest regards Ricardo Santos Gestor de Unidade/Unit Manager More

Derby, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

We stay regularly at the Grand and are always pleased with the standard of service and accommodation. The location is magnificent with (in our case) views from our balcony of the Cabo Girao cliffs which are highest in Europe. The rooms are well-furnished and the beds particularly large and comfortable. There are indoor and outdoor pools and bars with friendly... More

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Management Pestana Grand, General Manager at lti Pestana Grand Hotel, responded to this review
19 May 2012

Dear guest, Thank you very much to for your loyalty the Pestana Group, in particular the lti Pestana Grand Hotel. It's is certainly an honour, receive compliments like yours, towards the facilities provided and staff performance. We hope to welcome you back and present our best regards. Yours sincerely Ricardo Santos Gestor de Unidade/Unit Manager More

Scotland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 30 April 2012
4
people found this review helpful

We have stayed at the Pestana Grand five times now, a recommendation in its own right! The hotel is bright, spacious, and immaculately kept. Staff are polite, friendly and helpful, and the general quality of the service is very high. The huge choice available the breakfast buffet is wonderful, with a wide choice of juices, fruit, cold plates and hot... More

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Management Pestana Grand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review
8 May 2012

Dear guest, Thank you very much for your loyalty to Pestana Hotels, in particular the lti Pestana Grand Hotel. Our aim is to provide you memorable moments, an escape from day by day stress. We look forward to see you soon between us. Kind regards from all our staff. More

Rotherham
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 April 2012
2
people found this review helpful

A lovely hotel overlooking the sea. Great two bedroomed, two bathroomed apartment with three balconies.Every thing you wanted, daily maid service. Free courtesy bus into Funchal, Would definately return to this hotel, the only down side to our vacation was the cold wind, More

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Management Pestana Grand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review
8 May 2012

Dear guest, It was a pleasure to welcome you back in our hotel. We were happy to know that you had a nice and relax time with us. The wind was indeed unexpected however and as i know, is something we cannot control. With kind regards More

Herne Bay, England
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 24 April 2012

Two bedroom, top flight apartment in this nice complex of time share and rental rooms and apartments. Comfy bed, good shower, and workable tiny kitchen (perfectly adequate for breakfasts and the odd snack). Nice pool and shared outdoor space. About an hour's walk out of central Funchal but there is a courtesy bus (not tested). Courteous and friendly staff. Just... More

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Management Pestana Grand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review
8 May 2012

Dear guest, Thank you very much for your comments about your holiday break. Were glad you had a nice time with us, and would like to specially thank you for the compliments towards our staff. With kind regards More

Malton, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 April 2012

Stayed at the Pestana Grand for our honeymoon - we were upgraded on arrival to a partial sea-view (really nice room) and generously given sparkling wine and a fruit basket on arrival - a nice touch. Staff were very friendly and helpful, hotel facilities were very good, breakfasts and poolside snacks were good - we didn't eat evening meals so... More

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See 6 more reviews by James H for Funchal
Management Pestana Grand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review
8 May 2012

Dear guest, Thank you for joing us in a such a special occasion as was your honeymoon. Were glad to learn that we and the hotel corresponded to your expectations and we look forward to welcome you again. All the best and kind regards from our team. More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 19 April 2012
4
people found this review helpful

We have been to this hotel on two occasions, last year and last month for 10 days each time. We weren’t totally convinced that this hotel was right but we gave it a 2nd chance and here is what we found on both occasions: Pros: -When you walk into the hotel, there is a “WOW” factor. All you see is... More

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Management Pestana Grand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review
8 May 2012

Dear Guest, Thank you very much for staying with us and leaving your opinion about our hotel. We appreciate your comments towards our facilities, gardens and friendlines of our staff. We understand and regret that you were not happy with the furniture, curtains, etc, and this is something to be changed in a near future. We are also working hard... More

Southampton, United Kingdom
Top Contributor
80 reviews 80 reviews
Reviews in 49 cities Reviews in 49 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 8 April 2012
1
person found this review helpful

The hotel is one of the last ones in the Funchal hotel area but within easy walking distance to shops and restaurants. The hotel is located on the water front only separated by the sea walkway. Staff at reception and throughout the hotel was very friendly. Nothing was too much trouble for them. The room (side sea view) was of... More

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Management Pestana Grand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review
10 April 2012

Dear guest, Thank you very much for visiting us and leaving your opinion about our hotel at Trip advisor. We were glad that the room offered to you, correspond to your expectations, making this a relaxing time with us. The carpet has indeed a few years and will certainly be replaced in time, together with paintings in the hotel. In... More

1 review
5 of 5 stars Reviewed 7 April 2012

This really is a lovely hotel and the staff just couldn't be friendlier We had a great room overlooking the sea and this was our second stay this year having been for a long weekend in January This time we stayed for a week The hotel is ideally situated with great views and a short drive from the centre of... More

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Management Pestana Grand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review
10 April 2012

Dear guest, We were glad to learn that you enjoyed your second visit with us. The Grand in indeed located in a calm areas with nice gardens and sunset views, specially to the cliff Cabo Girão. Thank you for the compliments to our staff and also the facilities offered in the hotel. Our outdoor pool is not heated so, it... More

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Additional Information about lti Pestana Grand Hotel

  • Pestana Grand Funchal
  • Pestana Grand
  • Hotel Pestana Grand
  • Pestana Grand Hotel
  • Pestana Grand Madeira
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Price range (per night):* INR6,586 - 9,569

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lti Pestana Grand Hotel
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