We thoughly enjoyed our stay at the Pestana Carlton. On arrival the reception was lovely and we were given a glass of Madeira wine each to drink whilst we were being told about the hotel facilities. All the staff were really friendly and helpful and a big thank you to the door man who always remembered our name. The breakfasts... more

The Pestana Carlton is quite simply a fantastic hotel. The hotel is a true '5 Star' where you are looked after from the moment you arrive. This is mainly due to the attitude of the staff and I do mean all of the staff. I have stayed at many 5 Star hotels where the staff are very attentive and helpful... more

Madeira as an island has had many plaudits and all are well deserved. My wife and I had an 18 day stay at the Pestana Carlton in the capital Funchal. The hotel is sited on the sea front though there are no beaches there is access to the sea. The rooms, and hotel facilities are excellent with probably the friendliest... more

Friendly and courteous staff make this hotel they go far beyond their remitt to make you feel at home. Front office staff extremely attentive as are the restaurant and bar personel although they were under pressure most times managed a smile. Food in the Grill was good although over two weeks may have been a little repitious the wines were... more

We have stayed at the Carlton twice this year and I have already booked to return next year. The Hotel caters for all age groups and is located within easy walking distance to the city centre. The hotel offers great food and also has a English style pub attached, for people who don't wish to go far from the Hotel... more

This hotel really deserves its five stars, everything about it is excellent. From the two beautiful sea water pools to the very comfortable bedrooms everything was first-class. We had a very enjoyable week with friends staying in this hotel. The location is good, just a short walk from Funchal center, and there are plenty of restaurants and small shops close... more

You want to spend some time in paradise? Pestana Carlton, Madeira is the place to be. It is true - the island is a tropical garden floating in the Atlantic Ocean. The people here seem to have the sunshine in their hearts. Everyone we met was ever so friendly and helpful and this is also true for all the staff... more

Have stayed at this hotel on many occassions and will return each year as long as we are able. Location is brilliant as you can walk,bus or taxi either into Funchal or the Lido very easily. The hotel itself is spacious and the reception area always has beautiful flower arrangements. Our room this time overlooked the Harbour and we woke... more

Bad Bits: Reception staff extremely rude- We went to check in, without even looking at us the girl at the desk waved her hand and said' timeshare round the corner'. We were not timeshare but had paid a lot for a thomson holiday. No request for info was answered by reception until they had asked if we were timeshare! We... more