There was a problem with the hot water in my room, and the staff were not able to deal with in a professional way. The hot water was gone for the most of three days, only the evening on the second day it was restored, then gone again next morning. I was never offered an apology, a compensation or an... More

We loved having the privacy of the extra room (living room with easy couch-into-a-bed for our daughter) & the tiny kitchenette. Ended up being less expensive by far than 2 hotel rooms or a junior suite elsewhere. Our unit was quite run-down, door knobs have made holes in walls, baseboards & paint peeling, etc. IKEA level furnature. But clean enough.... More

We echo all the good remarks recently about this hotel. The room facilities were good and we have no problem with the decoration or furnishings. It was clean and there was lots of storage space, plenty of lighting, excellent shower, efficient airconditioning and kitchenette with kettle, toaster and coffee maker and all you would need for two people. Breakfast at... More

Stunning building from outside, quirky theatre corridors (with push button lights perhaps other reviewer missed), perfectly adequate rooms with kitchen, satellite TV and wonderful roof terrace. We stayed on the eighth floor in a smoking room and the couple we travelled with stayed on the third floor in a non smoking room which was larger than ours. All the ninth... More

Location great, rooms clean, wi fi 10 euro for 24 hours used in segments. Hot water when needed and good shower pressure. All good value for money. But...... we in room 919 and friend in room 911 had sewer gas smell coming from bahroom drains and kitchen drain respectively. Front desk said something to do with plumbing. The gassing is... More

This hotel is right in the middle of the center of Lisbon and next to one of the aerobus stops. For exploring the city, the location of the hotel is excellent. However, the best part of the hotel is the rooftop pool, from where you have beautiful views over the city center, the Tagus river and the Lisbon castle. A... More

Loved staying here, the perfect base for exploring the city and then lying in the sunshine by the pool on the roof terrace. Took our own bottles of water up there and never got bothered once. Swam every day and had a very pleasant stay. The room was a little dated, but we had a small kitchen, fairly comfy bed... More

Bathrooms need some work and please get rid of the doorbells everybody mistakes for lightswitches.... More

We chose the VIP Eden location largely because we were visiting on a busy weekend that had booked many of the rooms throughout Lisbon. As a result, we chose to stay at the Eden hotel despite its high price per room. But we thought we would be getting a treat in staying at a nice hotel. Instead we found a... More