I stayed in this hotel once and will not go there again. Main reason is that I can't stand noisy hotels and this one is REAL noisy. Staff is not very enthusiastic at all and the building is old and not nice at all. Rooms are ok but not to nice and average cleaned at the best. Elevators are slow... more

We stayed at the Fenix for 3 nights and found it very pleasant but it didn't quite meet the 4* rating. the beds were a little hard for our liking and there was no tea tray. This could have made a big difference to our stay as we didn't like the type of coffee served in Lisbon. We now realise... more

Recently stayed at this hotel with my wife and was kind of shocked. We’re usually stayed at 5 stars, but this time was exception. We came to hotel at 10:00 and I asked if we can check-in, was no problem we got our room at 5th floor, drop our luggage and go straight to the street to find a restaurant.... more

I've never had a more difficult, more frustrating, or more upsetting experience than I did with the Hotel Club and the Fenix Hotel in Lisbon. When our flight out of Toronto to Newark was delayed by 5 hours we missed our connection to Lisbon and therefore couldn't make it to our reservation (which we had already paid for). The Hotel... more

The Fenix is very well located. Metro is outside the door.Fenix Group Hotels are being upgraded at present but it has not reached Lisbon.Rooms are small and there is building work going on at the back of the hotel.Noisy in the morning. We encountered a very rude member of staff when we asked for directions and had the map almost... more

i have just returned from my vacation in lisbon, which was really enjoyable, from every aspect, including the hotel. hotel fenix is loacated in a main square of the city, right in front of a metro station, which makes getting around the city, really easy. the staff were kind and helpfull, at all times. the twin room was large, clean... more

Booking our stay at the Fenix was the best choice I could have made for our trip to Lisbon in honor of my husband's 60th birthday. The staff was exceptionally kind, friendly and helpful in many different ways. It was a pleasure to always feel that their smiles were genuine. The hotel had been renovated beautifully, and we were very... more

I just got back from a 3 night stay at the Fenix. I spent little time in the room but it was clean, comfortable and adequate. The view at the rear of the hotel was not an interesting one but quiet. The bathroom was a good size with plenty of hot water when I needed it. My breakfast choices were... more

Just say no. Say no to bad, rude check-ins, say no to paying for parking in a private garage (can you say “included”), say no to mould in the bathroom, say no to no hot water or inconsistent hot water, say no to absence of air conditioning, say no to noise from the street even on the top (8th) floor.... more