We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 5 Horta hotels »

Pousada da Horta, Forte de Sta. Cruz

3.5 of 5
Rua Vasco da Gama, Horta, Faial Island 9900-017, Portugal
Hotel amenities
Pousada da Horta, Forte de Sta. Cruz
Ranked #2 of 5 hotels in Horta
4.0 of 5 stars 31 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

31 reviews from our community

    Trip type
Traveller rating
    10
    11
    7
    2
    1
Date Rating
Regina, Canada
Top Contributor
60 reviews 60 reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 19 January 2012

The views across the water of Pico and the harbour were lovely. The pool and grounds of the hotel surrounded by the old fortress walls gave this place a special character to remember. The breakfasts which came with the Pousada package were comprehensive and delicious. The rooms were good, especially with the balcony, and the service friendly and helpful. The... More

Was this review helpful? Yes
See 2 more reviews by Carl C for Horta
Lisbon, Portugal
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 26 September 2011

We stayed in a room with a view of Pico island and we recommend it. Beautiful! The room was very confortable and with a great balcony. Though we were always out for the day it was really nice to enjoy it when returning. It was our first stop in Azores, first days on vacation, and it was perfect to disconnect... More

Was this review helpful? Yes
Lisbon, Portugal
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

Standard rooms do not include a sea view; you have to request a superior room for a view. The view is quite nice - you see the neighboring island of Pico, and the mountain of the same name - Portugal's highest point. Service in the restaurant is not fantastic. Front desk service was good. Rates were a bit higher than... More

Was this review helpful? Yes
MartaCruz, E-commerce Management at Pousada da Horta, Forte de Sta. Cruz, responded to this review
22 September 2011

Dear Guest, Thank you for taking the time to share your experience at Pousada da Horta. We inform that 20 rooms of the Pousada have sea view, but not the 8 standard rooms, and we have informed the respective department of your feedback on the rate of the Pousada. We are sorry for not having met your expectations with the... More

Lisbon, Portugal
Top Contributor
81 reviews 81 reviews
Reviews in 39 cities Reviews in 39 cities
412 helpful votes 412 helpful votes
2 of 5 stars Reviewed 2 September 2011
8
people found this review helpful

Stayed a week in the room 116 on 1st floor. This "pousada" was a desilusion as I am familiar with the high standards of the "historical" pousada wich is the higer level in portuguese hotels (similar to a 5 star). I don't know other hotels in Faial island but this one is rated as number 1 (the best) and if... More

Was this review helpful? Yes
MartaCruz, E-commerce Management at Pousada da Horta, Forte de Sta. Cruz, responded to this review
15 September 2011

Dear Guest, We appreciate the time you have taken to write this review and apologize for not being able to meet your expectations. Pousadas are not considered by the same ratings as hotels. Moreover, Pousadas are all different from each other and they all have a particular ambiance. Thank you for valuing the view, the balcony, the architecture and especially,... More

Davis, California
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 August 2011
2
people found this review helpful

Great location - you can walk to the ferry in minutes. Room was clean - bed was comfortable. There is a living room which I did not notice right away - with a computer for internet access with a 30 minute password you get from the desk. I had a room without a balcony - but it had a King... More

Was this review helpful? Yes
MartaCruz, E-commerce Management at Pousada da Horta, Forte de Sta. Cruz, responded to this review
18 August 2011

Dear Guest, Thank you very much for posting a review of your stay at Pousada da Horta. We are glad you have enjoyed the overall aspects of the Pousada and appreciate the nice remarks on the location and the room. The rooms with balcony have smaller bathrooms but some have bathtub and other have shower and the first half hour... More

Costa Blanca
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 July 2011

We spent 4 nights here and it's the nicest place to stay in Horta. The location is right in the centre by the famous marina. It really is worth getting a first floor room with a view, it's a stunning outloook over the walls of the old fort to the marina and beyond to Pico. These rooms have a terrace... More

Was this review helpful? Yes
See 2 more reviews by JohnCostaBlanca for Horta
MartaCruz, E-commerce Management at Pousada da Horta, Forte de Sta. Cruz, responded to this review
11 July 2011

Dear Guest, We were delighted to read your review and we are glad you have enjoyed your stay. Thank you for your nice comments on the location, the features of the room, the breakfast, the staff performance and for sharing such helpful tips. The view over the walls of the 16th century fortress regarding the Marina and Pico Island is... More

Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 July 2011

We opted for a sea-view room, paying a bit more. Given the hotel layout, it was definitely worth it. The hotel is well located, very central, great for walking to/from the boat harbor, restaurants & car rental agencies. When we checked in, it was very humid (typical I think) and also low-season. The first room they gave us had not... More

Was this review helpful? Yes
MartaCruz, E-commerce Management at Pousada da Horta, Forte de Sta. Cruz, responded to this review
15 September 2011

Dear Guest, We are delighted to know how much you appreciate the distinct ambiance of the Pousadas. Thank you very much for sharing such thoughtful comments on different aspects of the Pousada. Your review will help us improve the details you have mentioned and we thank you for providing them. We are glad to have met your expectations and we... More

goa
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 9 June 2011

Very central location; staff were very helpful but sometimes a bit elusive in the afternoon; Breakfast was ample and good; dinner was ok but not as good as we've had elsewhere. As we took advantage of a "promotion offer" we had good value for what we paid. More

Was this review helpful? Yes
MartaCruz, E-commerce Management at Pousada da Horta, Forte de Sta. Cruz, responded to this review
12 July 2011

Dear Guest, Thank you for taking the time to post this review. We are glad you have enjoyed your overall stay at Pousada da Horta. The 16th century fortress built over the Horta bay, where the Pousada is set, is classified as a National Monument since 1947. Thank you also for the nice comments on the location, breakfast and staff.... More

Boston
Senior Contributor
26 reviews 26 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 April 2011
1
person found this review helpful

We have just returned from a trip to the Azores and had a wonderful four-day stay at this pousada. The location is fantastic, particularly if you choose a room with a view of Pico. As previously described, the pousada is in an old fort at the mouth of the harbor and is conveniently located for walking around town and catching... More

Was this review helpful? Yes
MartaCruz, E-commerce management at Pousada da Horta, Forte de Sta. Cruz, responded to this review
6 April 2011

Dear Customer, we are thrilled to hear that you had a pleasant stay in Pousada de Santa Cruz. We certainly enjoyed reading your comments and would like to thank you for your Staff evaluation and for the positive comments on services of the Pousada. We look forward to welcoming you back soon. Best wishes. More

Rome, Italy
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 20 October 2010
1
person found this review helpful

from the twenty minutes it took to rouse the receptionist to the unavailable amenities, this was Pousadas do Portugal at their most typical and we wouldn't have changed a thing (except perhaps the price, but a sneaky glance at the bookings sheet showed that we had paid more than twice some of the others there that night, we booked through... More

Was this review helpful? Yes
Julio Ferreira, Manager at Pousada da Horta, Forte de Sta. Cruz, responded to this review
22 October 2010

Dear Customer, thank you very much for choosing to stay at Pousada da Horta and for taking the time to post your opinion. We deeply regret that your stay did not meet all your expectations, and we will take the necessary steps to improve the quality of our services. We hope you can choose again Pousadas de Portugal. Best Regards,... More

Travellers who viewed Pousada da Horta, Forte de Sta. Cruz also viewed

Do Canal Hotel
4 of 5 stars 51 Reviews
Horta, Faial Island
Show Prices ABS:HotelCheckRates-d506394?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Fayal Hotel
4 of 5 stars 26 Reviews
Horta, Faial Island
Show Prices ABS:HotelCheckRates-d498308?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Horta Hotel
4 of 5 stars 11 Reviews
Horta, Faial Island
Show Prices ABS:HotelCheckRates-d616789?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 5 hotels in Horta, ranked by popularity »

Been to Pousada da Horta, Forte de Sta. Cruz? Share your experiences!

Write a Review Add Photos Add Videos

Owners: What's your side of the story?

If you own or manage Pousada da Horta, Forte de Sta. Cruz, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Pousada da Horta, Forte de Sta. Cruz
Show the lowest price for this hotel (from our partners)
Show Prices