Our transfer from Faro by Resorthoppa Shuttle bus was pleasant, efficient and comfortable but our arrival was a bit of a shock and we wanted to get straight back on the bus. The building in front of us in the darkeness was clad in scaffolding and we were shown down a dark and dingy tunnel wondering where on earth we... More

I had booked a stay here before reading the reviews so was a bit anxious as there seemed to be a lot of negatives. However, i found the hotel and our apartment very clean and the staff were absolutely fine, maybe not effusive but pleasant and polite and helpful with the few queries we had whilst there. It is true... More

Got off the coach and wanted to get straight back on - to "tunnel" upto reception was dark and dirty - in reception greeting was very rude and not helpful. Rooms not ready (we were early) but attitude of staff was bad. When we got into room - was more that adequate for our needs - except the beds -... More

Just back from a week at OuraHotel in Albufeira. Have to strongly agree with two reviewers below, we found the hotel to be extremely tired and dated and in desperate need of renovation. It's like walking into a 1970s film set! Reception staff incredibly miserable. Hotel is with no soul or indeed life, giving a very weird atmosphere. Bar area... More

When arriving at the Ourahotel we had endure a 30 minute queue at reception. Normally when arriving at a hotel you expect to be greeted with at least a smile. However staff were not only very slow but also very miserable and unhelpful. The room was very basic and couldn't quite grasp as to why we had two twin beds... More

The apartment with 2 bathrooms, sleeping 4, was clean and functional and we were lucky to be one of the few with a good view. We had two balconies, but only 2 chairs and a table. The pool was large and deep so good for serious swimming. The diving boards have been turned into plant holders. There were ample sunloungers... More

Been visiting this hotel for last 12 years. Given a lovely big room overlooking the pool. The staff in all departments are as friendly as ever. Room was very clean and maid service, towel change etc 6 days out of the seven. Pool and jacuzzi area very clean. Pity sauna/turkish bath closed. Gym wasn't open as it was being re-furbished,... More

visited sept 04, weather fantastic, hotel in fantastic location, lovely reception area with a really nice water fall, given room on third floor over looking the most ugly waste land that was being bulldozed all day , the rooms were also in darkness all day, gaining no sunlight, the room its self was basic but clean, when we complained of... More

We arrived at the hotel with big expectations. At first we we weren't disappointed!! Being in such a central location to the shops, bars etc and not looking too bad from the outside we thought we'd have a wicked time in the hotel...:-/!! The reception area didnt disappoint either!! there was a waterfall thingy and it was quite obvious that... More