I'm 18 and have been going to Ostend every single year with my mum and dad, and have stayed at this hotel every time! I cannot fault the room we were given at all; large spacious room with a balcony with a great view! The staff are very nice and cheerful and are always willing to have a joke with... More

dont go in room 410 dont go with gold crest hollidays as they rip you off they know this hotel is a health problem but tend to ignore this shame on them top marks for our drivers lee and neil who did their very best to help us any coach company who want first class driverslook no further than lee... More

We booked this break with National who also have issues. We had previously stayed here and couldn't really remember anything major wrong with it apart from being dated. This time however, we were given our room key, I unpacked only to be told we had been allocated the wrong room, the room we had was a large room on 1st... More

Have just returned from a long weekend at the above hotel, 9th - 12th December 2011. After a long journey (first pick-up in Liverpool) we arrived late afternoon and were allocated room 411 and my sister and brother in law room 410 next door. The first thing we had to do was open the windows to let out the smell... More

me and my partner have just stayed at the hotel on a trip with national holidays. One of the staff seemed to be extremely ignorant and kept walking away when we had a complaint about a strong smell of sewage. There was no other rooms as the hotel was fully booked and we got told we would have to pay.... More

this hotel is a great place to stay we go every year and intend to return every year if people want 5 star treatment they should book into a 5 star hotel the staff are helpful at all times nothing is to much trouble it is alway s nice and clean it s in a good location for local shop... More

Great location good meals plus friendly and helpful staff. Rooms very clean, Ideal for visiting the battle fields or just sight seeing. More

We stayed at this hotelfor the 7th time fromthe 4th of November to the7th of November, it was once again like coming home the staff who met us were just so helpful and as always remembered repeat travellers, we had a rather exhuberant group of more mature ladies staying there at the same time but this was not a problem,they... More

My husband and I had the displeasure of staying at this hotel from the 24th October 2011 to 27th October 2011. We were on a coach trip to visit Belguim from England. Upon our arrival we were placed in room 612 which is a dump. The room was tiny with a 6x4 bed. the bathroom was a biohazard. If we... More