First impressions are lasting ones, and from the moment we entered this chic, small hotel we found all staff to be friendly and charming! We stayed in a lovely Ralph Lauren suite that was large and well appointed. Breakfast in the dining room is a MUST! Champagne with lovely cheeses, breads, fruits, eggs to order...amazing. Beautiful linens on the table.... More

Location perfect; only 100 ft from canal views yet facing a quiet street. The Markt square close by as are the locale artisan store fronts; walk the nearby streets on this side of canal for actual taste of local life. Our 3rd floor room had roof top views with Bell tower view. Comfortable beds. Pand's simple continental breakfast food and... More

Wonderful location, stylish lounge, bar area, breakfast room. Shame about our room - considered deluxe! Small square uncomfortable pillows, basic style bedding and very small bathroom with small towels. The extractor fan did not work in the bathroom neither did some of the jets in the spa bath. It was a good enough room but not deluxe. We only stayed... More

On arrival in a narrow street we stopped outside the hotel to be greeted by Frederik who took care of not only our cases but also the car keys and he organised the parking of our car - a great welcome. Our room was delightful if compact, and the bathroom bijou but for our three night stay had every comfort... More

Comfy hotel, very polite and attentive staff. Very good for a short break, as within short walk of all attractions and restaurants. Rooms are not big but well appointed and very clean. No tea or coffee making equipment but room service available any time.Would recommend this hotel to anyone.

I was already amazed with this hotel when something happened and proved it's one of the best hotels of Europe. First, I must say thank's to some important people who constantly helped us in order to make our staying more then this, it was a truly pleasant experience: Sarah, the concierge, always present and fast in solutions when we needed;... More

This was a last minute booking and found a deal on hotel portal for "charming room" and couldn't miss as stayed in Romantik Group hotel last year and vowed to always use one where poss. Drove down from Amsterdam and it was perfect stop off for 2 nights en route to Channel Tunnel. Sent an email early on morning of... More

We chose to drive to Bruges from the UK and plumped for The Pand after reading some positive reviews. We had a stress free journey and arrived at The Pand early on a Friday evening in May. We had booked parking and upon arrival a member of staff unlocked a private garage directly outside the hotel which we thought was... More

Third trip to Europe from Australia, Bruges was our first stay in a five week holiday. By far the best hotel we stayed,in particular the Ralph Lauren Jnr suite.The staff were excellent and helpful beyond expectations. Beam me up and take me back now......loved it !! Gary & Susan: Brunswick Australia.