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Hotel Heritage - Relais & Chateaux


Hotel class 4.0 of 5
11 Niklaas Desparsstraat, Bruges 8000, Belgium
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Reviews you can trust

95% Recommend
4.5 of 5 stars 186 reviews
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By trip type
All (186)
[ Date ] [ Rating ]
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5 of 5 stars
England, United Kingdom
23 Sep 2009 | Trip type: Couples

First time in Brugges and stayed at the Heritage and had a great time. The location is excellent, right next to the Markt and plenty of bars and restaurants but we weren't affected by any noise so had two great night's sleep. The hotel has valet parking for 20 Euros which was great. Our room was 77. It was 'cosy'... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to provide feedback on your experience. We can’t wait to welcome you back to the Heritage Hotel. Until then.

A little Gem
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5 of 5 stars
surrey UK
22 Sep 2009 | Trip type: Couples

This was our first visit to Bruges, we found the hotel very comfortable and convenient for everywhere. The staff were very helpful and welcoming, we didn't pay a lot for our room so I guess that is why it was on the small side, but it did have everything, and the bed linen and towels were beautiful and the bed... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for your positive comment. It’s always a great pleasure to see people enjoy their stay with us. We are looking forward to welcoming you again.

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4 of 5 stars
brasil
21 Sep 2009 | Trip type: Couples
1/1 found this review helpful

I arrived in Bruges by car and noticed it would be hard to drive through the old town. I stopped the car and phone the hotel, the attendent took her time guiding me through the maze. Quiet street, but i noticed a construction site across the street. It didn't bother us at all. No noise heard during our stay. The... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for choosing to stay with us at the Heritage Hotel and for taking the time to comment on your experience. We were thrilled to note that we succeeded in exceeding your expectations and can’t wait to welcome you back to the hotel in the near future.

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1 of 5 stars
MM90402
17 Sep 2009 | Trip type: Friends getaway
1/2 found this review helpful

I simply can't understand why anyone wrote good reviews of this place. The location is great and the common areas are pretty but that's about the extent of what's good (oh, and there is free WiFi). The bad: There is long term construction going on directly across the street. How is it possible that no one has mentioned that?? Beds... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you very much for commenting about your stay with us. However, needless to say that your comment leaves us with a very bad feeling. There is indeed a construction across the road with barely any influence on your stay or quality of your stay at the hotel. This is probably why nobody has mentioned this before. We are sorry...

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4 of 5 stars
Atlanta, Georgia
8 Sep 2009 | Trip type: Couples

We had a great stay at this wonderful hotel. The room (theatre-view suite) was very large with a sitting room and a separate shower/tub bathroom… the dual sinks also make a big difference. You will also have access to a shared sundeck if you choose to stay on the top floor. You can trust that the bed is large and... more

Management response from
BackofficeHeritage, Guest Service Manager

We are so pleased you enjoyed your stay with us, and that you had a wonderful stay in Bruges, including nice dinners. We hope to welcome you again in the future !

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4 of 5 stars
Isle of Wight
3 Sep 2009 | Trip type: Couples

We spent one night at the Heritage whilst on our roadtrip to Scandinavia, and found it to be the perfect first night's stay. Positives were the proximity to the centre of Bruges, high-quality spacious room, lovely bathroom, friendly service including a free walking tour and orientation, and the quality of the buffet breakfast. Things to be aware of: current building... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you again for staying with us and for taking the time to comment on that experience. We are thrilled that you enjoyed your stay with us, and happy you enjoyed our breakfast buffet. It's one of the top amenities we offer!

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4 of 5 stars
Bridgend, South Wales
27 Aug 2009 | Trip type: Couples

Excellent Hotel - I booked after seeing all the recommendations from previous tripadvisor comments, as a surprise birthday present. I decided against the breakfast option due to cost & found a lovely patisserie around the corner (turn left & left again at hotel entrance), though on last morning we did see the quality on offer, so looked good! Rooms were... more

Management response from
BackofficeHeritage, Guest Service Manager

We are thrilled to see that your experience at our hotel was a most positive one. We do offer coffee in the morning upon request, since we strive for personalized service. We do apologize for the alarm and forwarded your comment to the Housekeeping department to check the alarm clock in every departing room. We hope to welcome you again...

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5 of 5 stars
leicester
26 Aug 2009 | Trip type: Couples

Stayed at this hotel and I have to say that the staff were amongst the friendliest and polite I have ever come across. I couldnt fault this hotel, Staff, Location, Rooms all perfect more

Management response from
BackofficeHeritage, Guest Service Manager

Thanks again for staying with us. We are so pleased you enjoyed your stay with us, and that you had a wonderful stay in Bruges. We hope to welcome you again in the future.

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5 of 5 stars
Buenos Aires, Argentina
12 Aug 2009 | Trip type: Family
3/3 found this review helpful

My wife and I stayed at the Hotel Heritage for 2 nights. We were staying in Amsterdam for a week and wanted to take 2 nights to visit Bruges. I booked the hotel months ago online directly at their website. Communication was excellent as they confirmed the booking via email very quickly. I paid via credit card and they emailed... more

Management response from
BackofficeHeritage, Guest Service Manager

Thank you for staying with us and for taking the time to comment on your experience. We do our best to make the booking process for our international guests as smooth as possible. Thank you so much for your kind words and encouragement. We hope you will visit Bruges again very soon!

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5 of 5 stars
Cambridge, UK
8 Aug 2009 | Trip type: Couples

Very comfortable and elegant hotel with friendly and helpful staff. Though parking is expensive, it is easy to reach by car, and the valet parking is quick and easy. The hotel is located in the centre of town and close to the Market and Burg, and we were able to get oriented quickly. Thoroughly recommended. more

Management response from
BackofficeHeritage, Guest Service Manager

Our location is certainly one of our best features, but it is our staff that make the difference. We look forward to welcoming you and your friends or family again sometime in the not too distant future.

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Hotel Heritage - Relais & Chateaux Also Known As

  • Heritage Hotel Bruges
Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium