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All 36 Ghent hotels »

Novotel Gent Centrum

3.0 of 5
Goudenleeuwplein 5, Ghent 9000, Belgium
Hotel amenities
Ranked #8 of 36 hotels in Ghent
4.0 of 5 stars 205 Reviews
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205 reviews from our community

    Trip type
Traveller rating
    42
    107
    40
    11
    5
Date Rating
Withe82av
2 reviews
1 of 5 stars Reviewed 11 February 2012 NEW

I had stayed a number of times (Accor silver card holder) and was quite happy (apart from the mouse running around the bar). FYI The barman is a great guy. Then I was working late one evening and called the hotel at 2 MINUTES past 6pm and was told my room was re sold!! The receptionist was not very helpful... More

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al3xxx
Kiev, Ukraine
Senior Contributor
30 reviews
15 helpful votes
4 of 5 stars Reviewed 11 February 2012 NEW

Stopped there for a night on our way to France. Location is very nice but finding your way driving is a nightmare - my wife had to go there on foot to ask for direction. Lobby is nice and modern but smell of sewage is pretty strong. Staff is very helpful and there are some activities for kids like Xbox... More

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Posted by an Accorhotels.com traveller
Faversham, United Kingdom
1 review
3 of 5 stars Reviewed 7 February 2012

Pleasant, modern, functional hotel very well situated in the old town centre. Did not eat there so cannot comment on food. Efficient booking etc service. Room fine, with bath/shower and separate toilet. Everything worked and was in good decorative order. Only complaint - ironically, since it was very cold outside - was that the room was too warm and the... More

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EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
8 February 2012

I would like to thank you for your comments after your stay Best regards Emile Lannoy More

thelostboys
Liverpool, United Kingdom
Contributor
15 reviews
32 helpful votes
3 of 5 stars Reviewed 30 January 2012

On our arrival to the Novotel Gent Centrum, our stay there was sadly not quite as enjoyable as we expected. We found check-in very swift and the lobby area and bar very modern and stylish however, what was off putting was the strong smell of sewerage that hung in the air. The rooms were average and of a good size... More

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EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
7 February 2012

Dear Sir; Thank you for taking the time to tell us about your experience in Novotel Gent. I am sorry that your experience did not meet your expectations , please allow me to express my sincerest apologies . I discuss those items with our restaurant manager . Please rest assured that I will take the appropriate measures to prevent future... More

travelcamel_11
Posted by an Accorhotels.com traveller
Norwich, United Kingdom
Senior Reviewer
6 reviews
4 of 5 stars Reviewed 12 January 2012

The hotel is ideally situated for the centre of Ghent with its many attractions although finding your way by car is a nightmare and parking at the hotel limited and expensive. Disappointingly reception on arrival was not up to expectations. We were allocated two rooms,one specifically for disabled and thus lacking the standard comforts,chairs etc and the other where the... More

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EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
7 February 2012

I thank you for having taken the time to write us following your stay in Novotel Gent . I assure you that I am sorry and I present my sincerest apologies for this unpleasant experience . Best regards Emile Lannoy More

Richiric
Senior Contributor
22 reviews
3 helpful votes
4 of 5 stars Reviewed 6 January 2012

Good standard as most novotel hotels, excellent central location (parking underground at the hotel is limited and expensive - you can park at Sofitel if its packed, but there is parking on the streets nearby). Breakfast is good if expensive. The rooms are always clean and quiet and there is a nice bar if you can't be bothered to explore... More

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EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
11 January 2012

Many thanks for your comments , and all the best for 2012 . Best regards Emile Lannoy More

Yorkshireman62
Bradford, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 January 2012

We really enjoyed our stay at this well positioned hotel. The rooms were clean and the beds very comfortable. The food was varied, very well cooked and very well presented. The staff were excellent, friendly and very helpful. The central position ment very easy access to shops, bars and public transport as well as to the historic buildings of the... More

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EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
11 January 2012

I would like to thank you for your comments , this will always help us in the coming months to improve our services. Best regards Emile Lannoy More

patmar58
Hereford
Contributor
16 reviews
7 helpful votes
5 of 5 stars Reviewed 28 December 2011
2
people found this review helpful

As you will have read there is a massive amount of work building the new Town Hall going on front of the hotel. the easiest was to access it is to follow the signs for the Friday Market (Vrijdag Markt) the NH Hotel is signposted there, follow that and turn right in front of the NH you will see the... More

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EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
3 January 2012

I would like to thank you for your comments , after your stay in Novotel Gent . I will share those with my team. I wish you also all tthe best for 2012 Best regards Emile Lannoy More

Posted by an Accorhotels.com traveller
1 review
4 of 5 stars Reviewed 22 December 2011

I loved this hotel. It was c lean, efficient and the staff were friendly and helpful. They were great with my young children too. The only draw back is that the hotel is adjacent to a building site as they are redeveloping the main square. There was no noise or disruption from the building works however this spoilt the ambiance... More

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EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
3 January 2012

Many thanks for your comments after your stay in Novotel Gent Best regards and all the best for 2012 Emile Lannoy More

Jason P
Salisbury
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

Stayed one night in this hotel through hotels.com and got a great deal, we had a family room for 2 adults and 2 children. The room itself I would describe mroe as a suite with a seperate bedroom with bunk beds for the kids and an extremely large main bedroom. Could not fault the rooms in anyway and had a... More

Was this review helpful? Yes
EMILE LANNOY, General Manager at Novotel Gent Centrum, responded to this review
3 January 2012

Many thanks for your remarks after your stay . I will share this with my team , and this will help us to improve our service in the coming months. Best regards Emile Lannoy More

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Novotel Gent Centrum Also Known As

  • Novotel Hotel Ghent
  • Novotel Ghent
  • Ghent Novotel
Address: Goudenleeuwplein 5, Ghent 9000, Belgium

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