Hilton Brussels City is a good option when staying in the "Capital of Europe". It is close to Gare du Nord from where the commuter train takes you to the airport in less than 15 minutes (faster and cheaper than any taxi).
In a way the Hilton treats its visitor just like Brussels does: you have to be pretty lucky...
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Stayed for one night only. Cannot fault this Hilton, however, I was lucky to have received a Hilton Honours room upgrade to superior (or deluxe?!) - which provided me with a very spacious room with sofa etc. Location close to the North Station is very good, also just opposite of an underground station. Hotel staff was friendly and efficient. I've...
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Dear insulaner1984,
We really appreciate the time you took to share overall positive review. Your comments have been shared with the team members, which will encourage them to continuously improve our level of service.
Once again, thank you for your constructive feedback and we are looking forward to welcoming you back to the Hilton Brussels City.
Kind regards,
Yann Maurel...
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Hindsight is 20/20. Having said this, I would have preferred to stay at a more localized hotel during my first visit to Brussels rather than a chain hotel like the Hilton Brussels. I have stayed at Hiltons throughout many of my travels, but this one didn't seem to live up to the Hilton reputation as I know it. The room...
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Dear gs8055,
We appreciate the time you took to share your constructive feedback.
I am sorry to read that we did not fully met your expectations. We will share your feedback with the management team.
We hope to welcome you back at any Hilton properties in a near future
Kind regards,
Yann Maurel
Quality Manager
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Disappointing hotel. Small room, only suitable for one. Internet not included. Some staff standoffish. Tiny bathroom. Location out of the way, yet fine for metro service. Expensive for what you got. Breakfast had a good choice including sparkling wine on new years day. Rooms weren't available at check in.
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Dear EmmaJane1983,
We appreciate the time you took to share your constructive feedback.
I am sorry to read that we did not fully met your expectations. Indeed, the size and location of the room may vary from one to another. Do not hesitate to contact us or mention your preferences in your booking, and we will do our oumost to...
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Stayed at this property as a frequent guest yet again recently. Looking at the reviews this seems to be a Marmite property, i.e. you either like it or hate it.
I happen to like it. As a frequent guest, I have noticed a very personal attention I receive, and that always make my stays very smooth. There have been occasions...
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Dear HedonistLondon,
We really appreciate the time you took to share such a helpful and overall very positive review. Your comments have been shared with the team members, which will encourage them to continuously improve our level of service.
I have pointed out your remarks about the electrical plugs and the prices setting, and I can already confirm that all...
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Stayed here luckily for one night. Rooms awfully small and noisy with a view to inner court. Bathroom small and not cleaned well enough. Stayed in several Hiltons before never had this experience with the chain. Positive point: Breakfast buffet.
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Dear ThomasSchoenmak,
We appreciate the time you took to share your constructive feedback.
I am sorry to read that we did not meet your expectations. Indeed, the size and location of the room may vary from one to another. Do not hesitate to contact us or mention your preferences of view in your booking, and we will do our oumost...
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I often go to Brussels for business and stay at either Hilton City or Radisson Blue. The latter is vastly superior, but Hilton offers better value for money and easier access to main roads for commuting. Hilton City is fairly compact, not very fancy, but rooms and beds are quite comfortable. Breakfast is pretty good, dinner is served in the...
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Dear Darius S,
We appreciate the time you took to share your constructive feedback.
We always aim to continuously improve the quality of our service offerings, and I will discuss your comments with the relevant managers for their review.
.
We are looking forward to welcome you back at the Hilton Brussels City.
Kind regards,
Yann Maurel
Quality Manager
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There is nothing really distinctive about this hotel and I thought it was subpar for being a Hilton. The hotel was not particularly well priced and did not seem well suited to business travelers, with limited outlets in the room and very expensive wi-fi (even after joining the Hilton HHonors program). The mattress was thin and the bathroom had the...
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Dear Anomina,
We appreciate the time you took to share your comments.
I will discuss your feedback with the relevant managers for their review.
.
Once again, thank you for your constructive feedback and I hope reconsider staying again at the Hilton Brussels City.
Kind regards,
Yann Maurel
Quality Manager
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Stayed here for one night on 12th Jan. Got a double room for the night for €86 off the Roomex Website. Very happy with the decision as room spotless and big. Comfy bed. Very nice staff. The only slight disappointment was food at breakfast buffet (cooked breakfast)was a bit run of the mill. Perfectly edible but not that tasty.
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Dear notuslimited,
We are very pleased to hear that you enjoyed your stay with us. Please kindly note that we are actually working to improve the quality and variety of our breakfast.
We are looking forward to welcome you back to the Hilton Brussels City!
Kind regards,
Yann Maurel
Quality Manager
Hilton Brussels City
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Stay at this hotel 3 times on business.
Nice Lobby, modern. Nice bathroom, room has hardwood floor, which make this hotel very noisy...you can hear people walking on the floor above. Maid are also very noisy, slamming door in hallways...and talking loud, in the early morning. Floor was never wash in my 3 stayed there. Crumb all over the floor...quite...
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Dear Montreal35457382,
I am really sorry to read that you were not fully satisfied with your stay. I have shared your detailled feedback with the management team for any future action planning. We will ofcourse monitor closely the cleaning of the rooms, as I do believe that this was not up to our usual standads of cleanliness.
Regarding internet, we...
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