no surprises, not expensive, clean, good service and facilities. More

The service in reception, restaurant and bar was friendly and efficient. You can book and pre-pay taxis which is a nice service as credit card is not often accepted by taxi drivers. The room was large with small sitting area, desk and good space for luggage. Timer (15 min) for heat and extra light in the bathroom. Coffee maker in... More

Arriving fairly late in the day we accepted the massive €305 euro per night per room believing therefore it must have some special qualities......still cannot think of anything. * Despite 5 star prices expect 1 star service including ignorant waiting staff, downbeat receptionists. * Despite the massive price tag there isn't even a porter to help you with your bags... More

I stayed at Martin's Lodge (which is located adjacent to the main hotel) when I paid a visit to the historic battlefield at Waterloo. The rooms in the Lodge are styled in a contemporary fashion and proved to be excellent value at Euro 70, including the buffet breakfast (rate booked direct with the hotel via their website). Registration on arrival... More

Friendly and professional staff. Nice rooms with tasteful decor. If you are a business traveler hoping to get some work done from your laptop....forget it. They charge for internet and the wireless is extremely slow. This is the main reason for the low value...internet on top of an already high rate drives the value for the business traveler way down.... More

My husband and I stayed here while I was on business for two days. The rooms were clean, but characterless. We were greated by a rather surly receptionist our first evening who was in no mood to help us find anywhere to dine other than the hotel restaurant (which was about 10 Euros a more per entree than some quaint... More

Spent one night here when I needed a room at short notice. Hotel is aimed at business clients as the location is next to a number of large business park, well away from central Waterloo. My room was at the back of the hotel and was large, spacious and quiet. Most disappointing aspect was a poor evening meal in the... More

It is clear that the rooms have been recently refurbished, but that was the only good part of staying at Waterloo's Grand Hotel. I tried to order room service and none of the extensions worked. I had to call the hotel from my cell phone to get someone to answer me, who explain that indeed the extensions marked on the... More

We liked this hotel. We had trouble finding it as the satnav told us it was on the other side of the road. They could do with a few sign posts. Public areas of the hotel are very nice and the room was spacious and clean. I agree that the steps into and out of the reception area are a... More