I booked online after searching several hotels offering a third 'child' bed in the room. This hotel looked good online but unfortunately did not live up to expectations. Firstly, there was no bar, breakfast room or lounge area for guests. Secondly, most guests have to access their room keys and 'instructions' from a wall safe outside the hotel as the... More

The hotel did not offer good value for money. A manager/warden is present at reception only in the mornings. This means that guests arriving in the afternoon or evening have to retrieve their room key from a locker outside, using a code notified in advance. This has clear potential for problems. It also means that luggage cannot be left with... More

Room was clean but not very attractive. In addition to the quite expensive room charge there was an outrageous charge of Euro 12.50 per day for an Internet connection and an additional Euro 10 to upgrade to TV channels including CNN. More

We chose this hotel because of its proximity to the center and train station, the fact that it was not a chain hotel and in great part because it said it had a kitchen with all the amenities. We were three and therefore had a triple, which was a comfortable bed made up in the "living room" area, there was... More

On my way to Switzerland I stayed in the Marienpoel Hotel for a small visit in Leiden, where I studied a few months in the past. I don't understand the fuss about the service in previous reactions. Because of the traffic I arrived very late at the hotel and with their check-in system I was able to check in on... More

I was looking for smoke- and pet-free accommodation in Leiden and was grateful that the Marienpoel was able to work on my request (whole hotel is pet- and smoke-free), esp sincer Golden Tulip allows pets in guest rooms and do not keep track of which rooms have had pets, nor allocate a certain number of rooms as pet-free. A private... More

since making this reservation i have learned to read peoples reviews before making that resrvation.We arrived at 17.00 to locked doors and a mobile Tel. no attached to the door.Upon ringing this No i was informed ,presumably by the Landlord to ring another No which was unanswered.I rang the first No. again and was told by a disgruntled manager theat... More

Arrived at 6 pm and no one was there and couldn't get in. Apparently, the staff had forgotten to tell me that there was a code that allowed me to get a key. The person at reception was generally unpleasant and unhelpful. Two days in a row we were awakened for a breakfast we had not ordered. A sign on... More

Like the other reviewers, we were locked out of the hotel until after noon. Front door was locked and a sign in the window just gave a mobile phone number to call. Not having a European cell phone, we were reduced to climbing the fire escape trying to get someone's attention. We booked a suite which turned out to be... More