Not only could we not check in on time, we had to leave in the middle of the night because the hotel clerk's sexual harassment. Our first encounter with the hotel clerk was when he was yelling and berating the cleaning lady. We were unable to check in a few hours later. The hotel clerk (Sam) was completely inappropriate with... More

Very friendly, nice gentleman on duty, well-spoken English, who kindly stored my suitcase on early morning arrival. He also made sure I had breakfast delivered the night before an early departure. The stairs aren't that bad if you're reasonably fit and I'm an older lady! Really appreciated the in-room coffee/tea. And the cutest balcony with nice view, table and 2... More

Really nice hotel - very friendly staff, great value, great location - just 5 minutes to Dam square (the main square) and to Anne Frank's house. Tea and coffee facilities in room. We were 3 floors up and there were steep staircases (typical for Amsterdam though) - great view from room balcony though!

We left after the first of a planned four night stay. This was the 13th hotel we stayed at in Europe this summer, all in a similar price range. From reading hotel reviews, I was aware of the long, steep stairs and that the hotel had no air conditioning (which one would really appreciate when you have a room on... More

Historical building, very well located - at a walking distance to the city center. High stairs and no elevator, 76 steps to the room on the 2nd floor. Small and clean room for three persons, bathroom incredibly small, balcony with a nice view; breakfast on time every morning, by the door, good minimum service.

In the hotel's webpage it was stated that I can cancel my reservation without any charge 1 week in advance. I cancelled my reservation 1 week in advance but I was charged with the first night (Same amount that is charged to a no show-up customer). When I contacted the hotel to ask the issue I was told that I... More

The Hotel de Westertoren and the small, similar hotels in the arcade on Raadhuisstraat in Amsterdam, between the Herengracht and Keizersgracht (canals), are an unsung treasure for travelers to Amsterdam. I have been staying in one or another of these hotels since 1981, and I will continue to do so every time I'm in Amsterdam. They are no-frills tourist hotels,... More

My partner and I booked this hotel online from Australia and loved the pictures and reviews. Being a young couple backpacking Europe we were on a budget and just needed something with decent bedding and a shower. This hotel was close to the central train station (10-15 min walk or 7eur taxi ride) and had trams passing directly outside. Close... More

The Hotel is located near by Dam square, the centre of Amsterdam. It's well connected by tram, and offers airport shuttle service free. The room was very clean and the owner brought us breakfast in the room. The breakfast was very delicious and there was always a kettle for making coffe when you want. There is a cat who roams... More