Hotel was very clean, staff were extremely helpful on where to find things and went out of their way to assist in organising our activities. Not the most central location, but tram just around the corner, and easy walk. more

Poor quality rooms, dirty shower, broken toilet, no space whatsoever for the luggage in their "quad" room, plus it is on the 3rd floor and the lift only goes up to a stop between the 1st and the 2nd floors! No help with luggage either (it wasn't a trivial task carrying it up 1.5 floors as we were traveling with... more

As I was alone for business trip. They gave me (as usual) the domestic room under the roof. -> Window was blocked by the dirty white fresh painting, -> No electricity plugs available in the room, except the razor plug in the bathroom. Not obvious to use the laptop. I move a bit a dressing cupboard from the wall to... more

This hotel is a scam. The room I was offered look nothing like the photos posted here or on hotels.com where I booked it and is worse than a hostel. Even the second room I was offered after I refused staying there was dirty, cold and old. I ended up not staying, took a different hotel and was refunded by... more

there was renavations during our stay and the place was relly dusty. the brekfast was like wood shavens, the room was quite large but poorly decorated, the bathroom was small and unclean. the staff spoke very little english, and just walked into your room without knocking. more

The only place that is clean and looks good is the lobby. The room is dirty and you can hear conversation/noise from your neighbouring rooms. The worse 3 star hotel that I ever stayed. Don’t be full by the lobby picture. The room is small and dirty, i stayed in better hostel then this hotel guest room during my student... more

We booked the suite with garden view for a short 3 night break, it was very clean and newly decorated if in a slightly sombre style, jacuzzi bath was lovely and hot water supply excellent. Garden was a building site but didnt bother us as weather was cold anyway. It would have been nice to have tea and coffee making... more

Booked two family rooms well in advance. These were not available on arrival. Given a 4 bedded room with another bed crammed in and a single. This did not work as we were two families. In the single room the shower and cold tap did not work. Breakast was very basic and poor value for money. Lobby was an opulent... more

First of all given a room with a shattered window. Complained and got moved to a more recently refurbished, but half the size room. Toilet brush had faeces all over it. Shower curtain mouldy. Said they would change them but didn't until pressed. Nightwatchman didn't even know how to pour a drink from the bar. Main lady at the desk... more