all the staff were amongst the best encountered in any hotel around the world. They were very sophisticated and gracious. The breakfast for platinum SPG guests was a treat and one of the best buffets experienced around the world. The lovely lady overseeing breakfast was attentive and kind. The room was spacious, high tech and the bed very comfortable. The... More

This was my third stay at this hotel and for sure not the last one. The location is great and within walking distance to first of all my working place and second to many nice attractions in Zürich. As a platinum guest I did get a very nice room upgrade. Breakfast was included and I very much like their buffet.... More

I have stayed at this Sheraton in the past and it is pretty consistent in terms of service and rooms. The best thing about the hotel is the location. The rooms are noing special, the whole hotel is functional but not special. Service is average but nothing to rave about. Pricey for what it is but i guess you are... More

Having just returned from my second stay at the Sheraton Neues Schloss I have felt compelled to write a review. I stayed for two nights this time and received a telephone call from reception at 18:40 asking me to turn my TV down as the guest next door could hear every word. I duly obliged and the sound level was... More

The location is just perfect especially for the weekend because it is tucked into a business area, so on Saturday there was NO traffic. The executive room has a balcony which we thoroughly enjoyed. The best part was the proximity to the lake and old town while still being able to get away from the noise and the strong smell... More

I am, staying at the this hotel for 2 nights on a layover to Delhi. I am a SPG gold member and used my free nights, and the hotel had everything you would expect; minus a few things... Upon checkin, my room was ready within the hour, which was nice as I arrived around 1 pm. Not sure if it... More

The hotel is well located and the rooms are nice and comfortable but noisy. We constantly heard noise from the adjoining room. The hotel provided basic services well but lack of a concierge and gym are a big negative given the price. More

Just stayed at this hotel & it is a 1st class hotel. The rooms are clean & fresh & have plenty room in them. The only thing is why is Switzerland so expensive - CHF39 for a boiled egg for breakfast is a bit much. More

As the smallest Sheraton in the world, the rooms were very nice, modern, clean and comfortable. The staff was helpful and the breakfast good. There is also a little bar in the lobby which is convenient. It is located just a block from the lake and within walking distance of the old town, but just a bit far. More