Its a nice place cheap for Zermatt standards. Its a place where you are kind of on your own. The staff are never at the front desk. Didnt really bother me but no service at all.. I would stay there again for sure but I have never stayed at a place where not one was ever at the front desk..

During lovely days in July, we decided to spend a week-end in that charming village of Zermatt. By chance we booked the Alpenstern Hotel. We did well... The Hotel is very well located, central and close to the railway station. 5 minutes away from the Main road and all the "action". The welcome at Hotel was fantastic, the lady with... More

We like in this hotel its good value for money (relative to other hotels in Zermatt which in general is rather expensive), its location close to the train station and the Gornergratbahn. The breakfast is very good and the staff friendly with the exception of one woman who appears to be the owner's wife. The interior of the hotel is... More

With 4 children aged 10 - 15 years old, it is always difficult to find accommodation that doesn't break the bank. My wife and I decided to stay at the Alpenstern lodge and enjoy skiing with a white Christmas. The hotel was easy to find after getting instructions from the railway station, and it was an easy walk with luggage... More

This apartment was a really good find. My son and I enjoyed a week here at high season. The apartment was clean and the bedding /towels were changed twice during the week. The staff were friendly and dealt with everything efficiently, something which the Swiss are very good at, I find. It is very close to a ski bus stop,... More

I stayed in one of the appartments for a week in September 09. I had a very enjoyable stay. Off season price so 55 Swiss francs per night for a comfortable room with everything I needed; bed, kitchen, tv, bathroom. Really good base for going out and walking the hills, riding the trains and cable cars. Loved every minute of... More

I'll definitely be coming back to Hotel Alpenstern. With very limited budget hotel choices, I was prepared to be disappointed in Zermatt. However, although the rooms are basic, they are clean, warm and comfortable - everything you need to crash out in after a hard day's skiing. The staff are very helpful and welcoming and happy to give advice on... More

We stayed here for a week. 2 people - about 90 Swiss Francs per person per night. It included breakfast, which is served in a little restaurant (only open for breakfast) in the basement of the hotel. It is nice/quaint, and did the trick (fresh breads, juices, cereal, yogurt, cheese, eggs, coffee/hot chocolate, etc.). The rooms were small, but you... More