We arrived in Zermatt having no reservation and on a busy day, and proceeded to scout out the hotel situation. Surprise, surprise...after walking all over town and visiting the tourist office, this hotel stood right across from the train station and had the best deal going for us. It was 156 Swiss Francs for two with breakfast, and by Zermatt... More

This incredible hotel is situated in very high Alpine region, and is only accessible by train from the town of Zermatt (the last of which departs the town around 6PM). After that, you're stuck up there for the night together with the stunning Swiss scenery. We managed to catch the hotel at a quiet period, and attended dinner with only... More

Zermatt is an expensive place and the Gornergrat is in our view good value against that premise. The hotel is a little dated but we liked it - this was our second visit there the first being in March 2008. We found the staff friendly and helpful, loved the location very close to the ski bus and Gornergrat Railway and... More

The Hotel is in a perfect place! Cant be more center. Some parts of hotel are renewed, like lobby, maybe restaurant need a refreshment, for sure the elevators. the staff is very friendly and the room big enough with renewed bathroom. There is a nice bistro bar in the hotel , where you can watch people outside. the breakfast was... More

I was with my son in Zermatt who is 3 years old. He very urgently needed to go to toilet. The receptionist did not allow us to go to the toilet as we were not clients at the hotel . She then wanted 2 Francs to let him go to the toilet. As we had just arrived at the trainstation... More

Stayed at the Gornegrat in February 2010 with a large group of friends and family. We arrived very late at night after reception was closed our keys where left in the reception and bread, cheese, ham and water was waiting in our rooms, as it was also to late to get any food in Zermatt by this time. The rooms... More

I've stayed on and off at the Gornergrat for the last 12 years, but have never got round to sending a review. The Gornergrat has the ideal position in Zermatt. It is 50M from the railway station, 50 M from the gorergrat railway, 50 M from the bus at a stop where it is possible to get on and 5... More

We had a large group stay at the Gornergrat. The staff was friendly and the rooms were very clean and the beds very comfortable. The food was good and breakfast consisted of cereals and cheeses. Eggs would have been nice but there was plenty to eat. Dinner was from 7:00 until 9:00 with a 4 course meal. Food was good.... More

I am using Trip Advisor to help me book a hotel in Zermatt - we go every year but given our last-minute scheduling, our favorite places are booked. When reading the reviews of the Gornergrat, I can't help but warn potential visitors to heed the other reviews and avoid this hotel at all costs. Even if it were free, its... More