On arrival 2 lights were out in my bedroon and the kettle leaked everywhere. The lights were soon replaced and the kettle swapped for a travel kettle. There was a crack in the bathroom sink and the make up mirror was broken and swinging from its hinges. The curtains did not meet and I had to pull them across and... more

This hotel is not near the shopping area of Zermatt and is quite a walk in the freezing cold. We were also not informed of the hotel pick up so we got ripped off 25 Euros for a "taxi" (i.e. small electric buggie) from the train station for a 1km trip!!! The hotel is 3 star at the best. Once... more

This is the 3rd visit I've made to this hotel & again it didn't disappoint. Its a comfortable hotel set across 2 sites with great rooms and views across to the Matterhorn. Arriving, like all venues in Zermatt is a challenge. I came by train from the Park/Ride stop at Taesch, but you could well to get a taxi from... more

Best Western Alpen resort is about 10-15 mins walk from the main train station. Once you arrived at the station, you can call the hotel and they'll send you a hotel shuttle bus to pick you up, complimentary..of course! It's a little bit closer to the Gornergrat one. The location of this hotel isn't really good, to be honest. It's... more

We stayed for 2 nights in early May arranged by travel agent. Good thing is the hotel does provide free transfers from train station to hotel and vice versa. So, give them a call when u reached instead of taking taxi which i think it may be costly. Overall i have mixed feelings during my stay here. The room assigned... more

My husband and I spent two nights here at the end of April, when most of the other hotels were closed. To get there, we took a taxi, which cost us 14 euro per person. If had had known better, I would have parked the car at the train station and took the train up. The drive in the taxi... more

Alpen Resort Hotel is a small hotel on the edge of town. Only ten minutes walk from Station. Don't get taxi arrange with hotel to collect you or walk. Room was large with balcony and great view of Matterhorn. It was lovely to look out every morning and see the mountain in a different mood. Breakfast was good (even champagne)... more

We stayed at the Alpen Resort Hotel Zermatt for 3 nights as the second part of our Glacier Express tour which took us to Grindelwald first, Zermatt then Davos. We arrived in Zermatt by train and there are courtesy telephones at the station to phone the Hotel. Zermatt is traffic free and only electric type cars are allowed in the... more

This is a very typical chain type of hotel and has nothing out of the ordinary to really offer. The rooms are large and have a balcony that face the Matterhorn. The breakfast was typical for European standards and enjoyable. That is ok, because you are there to enjoy the village of Zermatt and the main attraction of being in... more