This was our second stay since last year. When we walked in and Simeone was leaving and recognized us and stayed and talked. This hotel does not have a large lobby, but that is where it stops. Very friendly staff, large rooms,large bathroom both very clean and neat. This hotel is the best bargain in Zermatt and may be the... More

my boyfriend and i stayed here for a week at the end of march. our deal included bed and breakfast and a six day lift pass. it was a lot cheaper than many other options in zermatt. the hotel is about a five min walk from the train station, and also the gornegrat train to the mountain, and the bus... More

We have just had a wonderful stay at the Butterfly Hotel...the staff were friendly,polite and helpful,the atmosphere was homely,the service was equal to the best we have experienced during our 10 days in beautiful Switzerland.The room was great and we found the receptionists most helpful. we hope we can return one day. Patrick and Bernice from Australia. More

I booked this hotel through my travel agent for my honeymoon, on arriving at the reception I had to wait for almost 20 minutes to get the room allotted, they gave me a 1st floor room, which I requested on a higher floor, to tht the receptionist was really rude and said that u shud have a look at the... More

We previously stayed at this hotel in 2002 and loved it. Ten years on we still do. Perfectly located in the center of Zermatt yet so so quiet....Excellent room and bathroom which were immaculately clean. Superb breakfast and five course dinner offerings. Helpful and sincere staff..what more could you want. Your place to stay in Zermatt.. More

My family and I stayed here from the 10-12th April.I was looking for the computer room and tried opening a door which had an AppleTM, sign when a lady from the reception asked me rudely 'What do you want ?'.She pointed to me where the computer was and almost shouted "Here,Here" repeatedly.I was stunned by this extreme hostility.Although,I complained to... More

Eleven of us stayed for the week of 25th Feb - five singles and three doubles. The location is great - very easy walking distance from the station, bus stop and the high street. All the staff are helpful and friendly and the food was excellent with a five course menu every evening. We drank four litres of the house... More

We loved our stay at the Butterfly. This was our first trip to Zermatt so were unsure of locations but we found the butterfly to be Perfect. 2 minute walk from the train station, although they will pick you up in the free shuttle, and 4 minute walk ( in ski boots) to the gornegratbahn cog train lift. The sunnegga... More

We have been coming to the Butterfly Hotel annually for about 17 years for a ski holiday.We cannot say enough about the warm welcome and gracious hospitality we experienced here every day.Simone and Frank Shilling are great hosts and all their staff are extremely friendly and efficient.They will advise you about where to ski given the weather that day,make lunch... More