We arrived in the middle of the night, totally exhausted, rain all the way from Zurich to Bellinzona - and then we arrived at the Hotel and received a warm welcome, a perfect check-in service, and so we very much enjoyed our stay - excellent - and appreciated!

We enjoyed staying in this Novotel which has a great, quiet location in Lugano. The hotel throughout is very modern and tastefully decorated. We found the room to be very comfortable with everything that one requires, however we were there for pleasure rather than business. We did not eat breakfast in the hotel as it is expensive, there is a... More

Excellent hotel with a good service. Modern, comfortable, clean. Difficult to say anything negative except the price, which, even in these apparent high season times is much too high...I would even say prohibitive...for a hotel of this category.

This is a nice hotel. Nice modern design, but soulless in my opinion. Loved the bath though! I was staying on the 4th floor if I remember correctly. There were noises (I cannot figure out what they were; wind, nearby construction?), for about 15 minutes every hour between 12am and 6am. Extremely loud, and I could see my bed and... More

Generaly was a good stay in the hotel with couple of tips which i would like to mention. 1.When we arrived arround midnight we were asked for a prepayment of 200 CF in case that we use the minibars .When we ask for paing cash they said that cannot accept this. 2.Before we go i send in the hotel an... More

Booked for me by a customer. Conveniently placed for a pleasant lakeside walk and the Palazzo Mantegazza. Efficient at check-in. I had a superior room on the top (7th) floor. No balcony but a pleasant view. I liked the room which had a firmish bed and a sophisticated Philips ambilight tv as well as a range of sockets next to... More

This is a good hotel choice if you are looking for clean, basic, affordable accommodations in Lugano. The hotel is relatively new so it has all the modern amenities. The room was rather small, but they have the glass bathroom walls which try to give the impression the room is larger (you can hit a switch to fog the bathroom... More

The hotel was very easy to navigate to, but no parking in front for check-in. The hotel is in a nice area with many other hotels around. Also, many places to eat as well. Your about 5 minutes from the lake and it's beautiful. If you have some time, you should take a stroll around the area. Great with kids,... More

This is a 4 stars hotel before but it can't even meet the 2 stars standard. Unfriendly staff except the lady on the front desk. Disrespectful bartender and they return cash in swiss frank instead of EURO. No concierge service at the front door, poor wifi signal at the most important spots, poor room service (iron, iron board..) No complimentary... More