The hotel was ideally situated in Florence, near train, bus, and city attractions. We are not world travelers, but the room smelled of urine, was in need of some TLC, the bed was as hard as a rock, and the staff was anything but friendly. The breakfast was OK, as compared with other Italian hotels in this price class. If...
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Dear Sir,
We understand you're disappointment. Anyway, it is important for us to let you know we are a new management trying to do everything to improve the service hence if you would find some time to look at the comments displayed more recently in other tavel web sites you will observe a significant change in the content.
We hope...
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