Unfortunately in August 2011 we stayed at this hotel for two nights. The hotel is situated on the second floor, access to reception is via a two man lift (without luggage, or one person with luggage). I have never experienced such rude, obnoxious staff in my entire life who do not care about you whatsoever. The room was small and... More

This is the worst hotel I have ever stayed in. Staff were arrogant and rude. Air conditioning didn't work (weather was very hot, we stayed August 2011) and they wouldn't even supply us with a fan, fridge didn't work efficiently, carpet was torn and filthy dirty, not only in the rooms but in the hall ways. They don't even supply... More

I booked this hotel without the advice of my travel agent and it was an awful mistake.The location is disgusting with the overpowering smell of stale urine in doorways and we had to negotiate passed several women sitting in a doorway obvoiusly high on something. It states it has a lift but it is very very small and you have... More

An astonishing range of opinions in these reviews. Hotel Alamanni seems to be like Marmite - you either love it or hate it. I did not see the negative comments until after I had made the booking, and if I had seen them earlier I might not have booked at all, so I would like to redress the balance a... More

We prepaid 5 nights for 3 rooms for our 6-member family (our 4 kids aged 22 thru 14). Since there was an electricity problem with some rooms, they gave us a suite, with terrace, to accommodate 4 of us. That was totally fine. Since the suite had a small kitchen, equipped with utensils, pots, etc., we decided to use it... More

We booked this place for only one night for 4, a Saturday. Everything in Florence was booked and we called so many Hostels and bed and breakfasts on the Saturday morning we wanted to stay (we took a train from Perugia where we are studying abroad). Hotel Alamanni was the only place and I spoke on the phone three times... More

I echo everything horrible already written about this place. It's all true, we were put out in a dingy apartment down the street and aroundthe block from the actual hotel. Our tv and our safe didn't work the whole 4 days we were there. We went to the front desk and politely asked that it be looked into, however the... More

The good thing is that the hotel is not so far from the centre, the entrance to the building is very well kept and elegant as it is the entrance to the rooms area, but once you get into your room the smell is unbearable, the room is nice, comfortable, it was unquiet at night, with a Mimi fridge, television,... More

the only plus about this place its the location which is right near the main train station of Santa Novela, otherwise its just an average hotel, the main lobby is on the other side of the block separated from the rooms, these are apartments, with full kitchen, bathroom and a bedroom. My friend and I stayed two nights, about a... More