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Diplomat Hotel

4.0 of 5
Via Luigi Alamanni 9, 50123 Florence, Italy
Hotel amenities
Ranked #325 of 479 hotels in Florence
3.0 of 5 stars 148 Reviews
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148 reviews from our community

    Trip type
Traveller rating
    16
    47
    42
    28
    15
Date Rating
jceccacciDenver
Denver
2 reviews
2 of 5 stars Reviewed 15 January 2012

Don't let the hotel lobby fool you. First of all, the hotel has an odor of a backed up toliet throughout the first few floors. Secondly, the hotel was undercontruction while we were staying. Resulting in a redirection during checkin to their sister hotel attached to the Diplomat hotel. The service desk is overtasked and their customer service skills reflect... More

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Francesco Vitone, Responsabile reception at Diplomat Hotel, responded to this review
18 January 2012

Dear Sir / Madam, Thank you very much for taking the time to write a review. We are really sorry you didn't enjoy your stay, please do accept our most sincere apologies. Your comments are very important to us; the feedback we receive enables us to target problems areas and take the necessary actions to ensure similar situations can be... More

Immuli
Helsinki, Finland
Contributor
11 reviews
14 helpful votes
2 of 5 stars Reviewed 19 December 2011

It's not wise to check in to this hotel during night shift - the persons at the front desk are definately in the wrong occupation.And quite rude, too. The hotel building is extremely complicated consisting of two totally different areas; the rooms in the upper floors are like the ones in the hotel internet pages and the rooms below in... More

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lisalee75
2 reviews
1 helpful vote
4 of 5 stars Reviewed 12 December 2011
1
person found this review helpful

Nice hotel in perfect location in florence. The staff were all delightful and so warm and welcoming. My room was quiet and perfect for what i needed. I look forward to returning one day. The hotel was recommended to me by a collegue and i will happily pass the reccomendation along to others. More

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Giorgos142
2 reviews
1 helpful vote
2 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

The receptionist ( night shift ) was lazy and didn't even bother to show us where is our room , which by the way was a quiz to find and took us 10 minutes! And of course don't even think about that it's 4 star hotel,2 stars maximum! More

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swetchen
Paris, France
1 review
1 helpful vote
1 of 5 stars Reviewed 2 November 2011
1
person found this review helpful

We wouldn't recommend this hotel!!! It is not 4 stars hotel as they say! For such a price it is possible to find much better hotels in the city centre. Our room was not clean, bad isolated and terribly stinking!!! It was also stinking in the corridors. Furniture is old and unpleasant! Really very disappointed to have chosen this hotel.... More

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Francesco Vitone, Responsabile reception at Diplomat Hotel, responded to this review
6 November 2011

Dear Guest, we thank You for the time spent to write about your experience in our Hotel. The review of our Guests are very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our Clients. We are truly sorry to hear that didn't enjoy your stay; the hotel is... More

seeyalaterAdelaide
Adelaide
Senior Reviewer
9 reviews
5 helpful votes
4 of 5 stars Reviewed 19 October 2011

On arrival we found the foyer to be closed for renovations and we had to book in at the adjoining hotel. The check in staff were great and wxtremely helpful. Due to renovations the two hotels are now joined on various floors and initially it was a bit of a mission in finding our room as floor numbers don't match... More

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Francesco Vitone, Responsabile reception at Diplomat Hotel, responded to this review
24 October 2011

Dear Guest, we thank You for the time spent to write about your experience in our Hotel. The review of our Guests are very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our Clients. Hoping to welcoming You again in our Hotel, the Management and all the Staff... More

YiannisIoannou
Larnaca, Cyprus
Contributor
18 reviews
3 helpful votes
2 of 5 stars Reviewed 29 August 2011

Old building and they make three hotels one next to other. For breakfast you must go to the next hotel from stairs inside. At the room, carpets are old and not clean. Air condition works for cold air on warm. At the bathroom is missing one door. Nothing to see from the windows. Location of the hotel is very good. More

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puneetxgulati
Mumbai, India
Senior Reviewer
9 reviews
2 helpful votes
4 of 5 stars Reviewed 20 July 2011

* Right next to the train station * Very tidely maintained * Good Service * Walking distance from all the important touristy places More

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Momolly
Contributor
11 reviews
5 helpful votes
4 of 5 stars Reviewed 16 July 2011

Location was great, just 5 mins walk to the train station. Breakfast with variety choice... unstable WI-FI (we cannot log in after 23:00), 1 of the staff (woman who tight up all her hair with glasses) on duty in the morning is very rude (i know she is very busy, however, it is not the excuse to serve her client)... More

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POTCLover
South Windsor, Connecticut
Senior Reviewer
8 reviews
1 helpful vote
3 of 5 stars Reviewed 13 July 2011

When we first checked in, we were delighted to receive a room on the top floor that had a fantastically huge balcony that wrapped around the corner of the building, affording a view of the Duomo AND the Tuscan hillside. However, the room always had a smell reminiscent of a sewer (or someone cooking a LOT of cabbage!). Because the... More

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Diplomat Hotel Also Known As

  • Diplomat Hotel Florence
Address: Via Luigi Alamanni 9, 50123 Florence, Italy

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