We stayed here for two nights and loved it. The room was big and comfortable. The bed was really nice and the bathroom was super! The location is very convenient. We were able to walk to all the places.

We go away in a group of 10 every year and Florence was our choice this year. On arrival in Florence we crossed to the entrance marked Diplomat but found that we were in fact, booked into another section. No Problem - we were escorted to the appropriate entrance and were pleasantly surprised by the style and ambience. Our rooms... More

We stayed at this hotel in Feb 2013 for 5 nights. It was the best hotel of our stay - the staffs were very friendly and the rooms were very clean. Being in the centre of the city, and close to the Santa Maria Novella train station, the hotel was very convenient. Also, it was close to bustops that allows... More

I was very disappointed by the rooms and the service at this hotel. We booked two standard rooms through booking.com. All the pictures for the hotel and the previews for the room size we selected showed modern rooms with modern fully updated bathrooms. It also stated both on their own website that there was free wifi in EVERY room. When... More

Extremely convenient for trains and buses as well as close to the city center. The breakfast was better than excellent and the rooms are very clean. Staff were very helpful and friendly The only negative comment I can make is that the lighting in the room was very poor and no mirror in the room making it rather difficult for... More

It takes on foot only for 30 seconds from a station. Since the airport in Florence is inconvenient to a Japanese and there are many people who visit by train, this location is a big point. Is it the appointed hotel of tour here? There is very many party of tourists. A guest room is very beautiful and is cleaned... More

Just view steps from Santa Maria Novella Train Station and the congress centre .. the location is good .. The breakfast was not bad .. There are 3 hotels in the same building sharing the same restaurant (Diplomat, Ambasciatori, and Style hotels) .. they don't gave late check out while the hotel was not fully booked ??

It is literally crossing the road from the railway station (if you see a McDonald OUTSIDE the station, the opposite exit). Strangely designed corridors - slides and stairs after getting to your floor. Even with all lights the room is rather dark (I m not talking about black lamp shades). Small bathroom and not enough space to put personal toiletries.... More

Close to the train station. Very friendly staff. Our room was very clean and nice. Traffic noise was a little loud and could hear neighbors talking. Breakfast was decent. We were there on Christmas and had dinner at the hotel, very good with great service. They let us forward them an email to print with a reservation on it. We... More