We generally were not amazed with Florence but this hotel completely killed any sympathy for this city. We stayed at this hotel for only 5 nights and it was almost unbearable from the first day. The reception staff was far for being helpful and friendly. They treat you like you are one of thousand visitors, no personal touch. They reluctantly... More

The hotel was one of the worst during our Europe tour. The only good thing here was that it was walking distance from the Railway station, but that even didn't made it easy for us to find out the location for the first time. The hotel manager was not much of help. The breakfast wasn't any great. Lawn was nice... More

School trip, June 2011 Hotel website made the place look like paradise but oh was I wrong. Ciggarettes in the table football table, Broken plaser in my firends bedroom, key had melted tar substance on it, broken bed, faulty shower (20 minutes for hot water) and more. The other guests staying there were extremely rude. One time, we came back... More

It was easy to find and in close proximity to the train station. We felt welcome and opted for the breakfast to be included, which was enjoyable. The room was plain and small but certainly adequate. The hot water was limited and I found if I took a break around 4 pm I could get hot water. The hotel staff... More

No room avaialable even though we had reservations. They tried to send us to a "sister" hotel which was a bigger dump in a worse area. We came back to the Castri as we rufused to stay at their alternate hotel. They then found a room which was filthy dirty with 3 sagging, old beds in it. We refused to... More

I lost a petty cash box key and reported it to the front desk the day before checkout when I become aware of it. I was told there were spares and that "these things happen". No mention was made of penalties or the necessity to report this to the police. When checking out the following day the Hotel Manager quoted... More

What is there to say about HOTEL CASTRI!!! Even the worst review about this place would be too good. Reception...what a joke!!! Rooms... I think that our room had be the set for the 70's cult classic movie THE SHINING. I was afraid that I would wake up in the morning with the words RED RUM written on the dresser... More

Back handed treatment of guests; Our travel ageant booked this hotel in Florence for us. When we arrrived the manager told us they have a problem in the hotel, no water on the third floor. This problem sounded very suspicious but we had no choice but to believe them. Then the manager sent us to another hotel he said was... More

pro: nice garden, location contra: rooms, bathroom (mold), dish (terrible breakfast), service, cleannes, extremely loud, poor in proportion to the price, no bar, no mini fridge, very old, 3 stars to much More