Our travel agent booked this hotel for us and if I'd seen the reviews in advance I would have asked her to change it immediately. If you've booked this hotel I suggest changing immediately. The first problem is that it's located on the far corner of the Piazza Independenzia, which is a 10-15 minute walk from the duomo and most... more

The Malaspina is a basic accommodation. The good: Clean room, we booked with a package, but I think it was reasonably priced, it was close to the train station so we walked there upon arrival/departure. The bad: Hotel staff. I've read reviews on here before where people say the staff is unfriendly and my boyfriend and I usually respond who... more

The hotel was clean and the room was quite nice. However, the service leaves a lot to be desired. There were two gentlemen who were pleasant and helpful. The other people were flat out rude and made no effort to provide decent service. The showerhead in our room was clearly broken--water flowed in multiple directions. I complained and was told... more

This hotel stay could have been a very good experience except for lack of any hospitality from the afternoon/evening front desk person. It was not a welcoming experience at check in. We were given our room key and number and directed to the lift around the corner. The clerk did not ask if we would like the key for the... more

My wife and I stayed for four nights at the Malasipna hotel during our tour of Italy. We stayed in hotels in Rome and Venice as well, as part of our package deal. Two of the three people we interacted with were the most rude I have experienced in all of my travels in the "hospitality" industry. Had I not... more

The hotel is quite nice and located almost in the heart of the city. The staff in nice and friendly, except the bellman that behaved in a strange way and didn’t allow us to use the lift though he was alone in it. The hotel was overbooked when we arrived, so we had to spend the first night in a... more

We stayed three nights in Florence at the Malaspina Hotel. We were very happy with the hotel. It is clean, quiet and small. The location is not ideal, but good. The neighborhood is fine, but distance from usual attractions is a little inconvenient. It is easy walking distance w/o luggage from the train station (although we made the walk with... more

Stayed 4 nights at Hotel Malaspina. Felt that the room and bathroom were clean. Some may not like the location as it is not next to the train station but that was a HUGE plus for us. The location was ideal because it was situated on the corner of a lovely little park and away from tourist central. The breakfast... more

Stayed 7 nights at this hotel, our double room was comfortable but generally too warm and the A/C didnt work. Other than that the room was fine with a TV, mini bar, phone and en suite bathroom. Breakfast choice was limited to cereals, croissants, pastries, ham and cheese and my partners favourite chocolate spread!! You could get boiled eggs but... more