We arrived at this hotel after spending a night in Pisa in a terrible hotel. This hotel exceeded our expectiations. The staff are friendly, polite and helpful. The room was very clean and comfortable with a mini bar, air conditioning and even a balcony. The general cleanliness of the hotel is to a high specification. Breakfast was excellent. Plenty of... more

The hotel is located right across the street from the train station which makes dragging your suitcase a delight. The rooms were clean, the showers worked well, the staff were pleasant and breakfast was fine. The hotel is 10 to 15 minutes from everything, making walking a pleasure. No concerns. more

Just returned from our holiday in Florence where we stayed for 3 nights in the hotel ambasciatori. Hotel is nice with VERY clean rooms. The people are very nice and helpful. Location is excellent since it's a short distance from the main attractions. The drawbacks we found were the lack of kettle in the rooms and no facilities to make... more

I agree with the other reviews. The hotel did not look anything like the picture. Good location (near the station) but otherwise very disappointing. My worst complaint was the bathroom - just about managed to get into the very cramped shower cubicle and the toilet facility was badly positioned (not to mention opposite a mirror!). Taps in sink dangers -... more

hotel was goods and quite near to station that was the best part also all other attractions are quite walkable distance from the hotel only 1 thing if u arrive early u have to wait as they check in at 2 pm which is very late but u can use time to go to pisa and come back more

The hotel room was smaller than other hotels I've been to. The room was quite warm and the aircon didn't work, it just blew hot air - even on the coldest setting. There was no iron, kettle, complimentary tea/coffee, bath robes, slippers, clock nor stationary unlike most hotel rooms. The breafast was disappointing, there wasn't much choice and the only... more

I stayed in this hotel in November 2008 and before booking I was a little unsure about it because of some of the reviews I saw. First of all I will start by saying that as I travel to Florence often I always like to stay in a hotel that is close to SMN (Santa Maria Novella) so it is... more

I must be in the Twilight Zone. The picture of the hotel is nothing like the one we stayed in. We were only there for one night on a tour, and it was undeniably the worst one night stay. Although clean, the hotel is shabby and worn. Because of the streets being ripped up, we had to lug our luggage... more

Stayed here 3 nights for sight seeing in Florence. Good location right opposite the railway station. Room was clean, but breakfast let the hotel down badly. We were in a group of 16 tourists and as such was given a half hour slot for breakfast. We had to eat in an overflow room which was cluttered with too many plastic... more