The difference between a 3-star and a 4 or 5-star hotel is how the management responds to complaints. Mr. Pellegrino responds with guns drawn, although I must admit that he did apologize by sending my husband and I a fruit basket, this after he realized we were not trying to get our bill reduced. The sink stoppers do not stay...
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Dear Mr & Mrs Stickler,
thank you so much to have posted your comment on Tripadvisor because it gives us the possibility to reply. Sometimes it happens to forget things while writing.
First of all, we disagree wiht the issue that a manager's response should match with the hotel rating, because the Guest is always important, neverthless the star, but...
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Excellent experiences over all but you have pay for to enjoy. Very exclusive boutique type hotel in the heart of city with a very helpful reception staff. Infact, they really go out of the way to make things comfortable for you and are extremely forth with. Location is just great and one could ask anything better.
They serve awesome Cappuccino,...
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Dear Avidtraveller68,
we thank you so much for your excellent review. All of us are very proud of our job and review is the evidence. As you said, we really try to make the guest stay "enjoyable".
Hoping to welcome back, we remain with
all our best regards,
antonio pellegrino - general manager
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We spent 5 nights at this hotel in Florence. The room was beautiful the location is perfect but the breakfast was the one let down. We stayed in other less expensive hotels and found a larger variety of items served. It is acceptable but not 5 star. The staff was most helpful and gave us some great advice on local...
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Dear GolferInpink,
thank you so much for your comment and for your tips.
About our breakfast service, which is included in the room rate opposed to what other 5 star hotels do, we daily offers fresh and high quality products and honestly think that , as you may have noticed, our buffet breakfast lounge is not enough spacious to show...
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While this hotel may technically have the facilities for a 5 star rating, in actuality this is a 3 star plus hotel. There is no lobby, no doorman, the restaurant and bar are not staffed and literally never open, except that a very nice buffet breakfast is served in that space. We were made to wait until the clock struck...
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Dear Kft421,
thank you so much for your review!
Actually we are surprised about some of your considerations:
about our staff ( surly ) just because we have informed you that our check in is at 3 pm?;
about our Bar and Restaurant ( not staffed ) maybe if you weren't able to see our staff they were busy doing...
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This was a good property let down by a disappointing breakfast offering. The rooms are nice, modern, and have all of the amenities that you would like and expect. Having a coffee-tea capability was nice. The location is central to all of the main sights in Florence.
The spa is a nice touch after a day of sightseeing. It pales...
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As previous reviewers said. This is a great place to stay !!!!
Great Service, Great Location... An Absolute joy. You can't go wrong here.
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We stayed three nights at the Golden Tower and absolutely loved this hotel. It's conveniently located to everything in Florence; we had no problems finding anything from the hotel. Our room was wonderful; very spacious and the jacuzzi bathtub/shower was out of this world. We selected a deluxe room and was upgraded to a unique room in that the bedroom...
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We stayed for three nights on our honeymoon and found this to be the best hotel of the trip. Piazza Strozzi is conveniently close to most major landmarks and many great restaurants. The service was impeccable and very friendly. We were upgraded on arrival to a large room which was spacious and well appointed. We dealt with several staff members...
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Dear ozfrank,
many many thanks for your positive comment. We are so proud of our job and reading reviews like yours make us feel very very excited.
Naturally, we hope to welcome back very soon and thanks again for your comment,
antonio pellegrino - general manager
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This place was extraordinary!!
We arrived and were greeted very pleasantly. They showed us to our room, where we learned that we had been upgraded for free to a two-story suite! (They knew we were honeymooners - I presume that was the reason.)
When we returned from our first dinner, we found, awaiting on our bed, a free bottle of...
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Dear AttyJoe75,
we thank you so much and are more than happy reading your review and above all, for have been able to render your stay so pleasant.
We really look forward to welcoming you back to the Golden Tower Hotel & Spa, and meanwhile
we remain with all our best regards,
antonio pellegrino - general manager
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Great hotel in the historic center of Florence. Perfect location, only 5-10 minutes walk to the main tourist attractions. The Hotel staff was very kind, helpful and service minded. The hotel was really clean and had free WiFi, great breakfast and a very nice little SPA with jacuzzi, waterfall, steam sauna, and more. The only minus was that they had...
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Dear Musirull,
thank you very much for your review. We are more than happy your stay with us was wonderful with exception of the beds which, to be very honest, have surprised us, beacusem most of the Guests appreciate them and we are so sorry for this inconvenience.
Anyway, we look forward to welcoming you back to the Golden Tower...
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